Marine Operations & Office Manager

Recruitment Helpline Ltd; Blyth; On-site; GBP 32,000 - 46,000; Full time

Job summary

Recruitment Helpline Ltd in Blyth, Northumberland seeks an Office and Operations Manager to oversee day‑to‑day administration and operational systems of a growing marine engineering business. You will quote hydraulic projects, manage purchasing, maintain records and support management with commercial information while driving process improvements and health & safety standards.

The role requires strong organisational skills, customer and supplier liaison, and the ability to manage multiple

Qualifications

• Knowledge of hydraulic systems or engineering components.
• Highly organised with excellent attention to detail.
• Confident dealing with customers and suppliers.
• Commercially aware and comfortable with costs and quotations.
• Proactive and able to work independently.
• Able to manage multiple priorities at the same time.
• Confident using Microsoft Office and business administration systems.
• Strong at maintaining accurate records and documentation.
• Practical and process-minded, with an ability to identify and implement improvements.
• Comfortable working in a hands-on small-business environment.
• Able to communicate effectively with management, engineers, suppliers and customers.
• Small or growing business environments.
• Hydraulic systems or engineering components.
• Professional, reliable and willing to take ownership of responsibilities.
• Eligible to work permanently in the UK.
• Full driving licence

Responsibilities

• Prepare quotations for hydraulic projects, repairs, components and parts.
• Obtain and review supplier pricing and prepare accurate customer quotations.
• Monitor project costs and provide final cost information to customers.
• Maintain accurate records of quotations, orders, costs and project documentation.
• Liaise with customers regarding quotations, orders, costs and general enquiries.
• Support management with commercial and operational information as required.
• Raise purchase orders for materials, parts, subcontract services and other requirements.
• Monitor and chase outstanding purchase orders and supplier deliveries.
• Liaise with suppliers to obtain pricing, availability and delivery information.
• Receive incoming goods and ensure they are checked, recorded and appropriately allocated.
• Maintain accurate purchasing and supplier records.
• Identify opportunities to improve purchasing processes, supplier relationships and cost control.
• Maintain and manage the company's quality documentation and systems.
• Ensure project and job documentation is completed accurately and maintained appropriately.
• Support the ongoing development and improvement of the company's quality management systems.
• Ensure procedures and records are maintained to the required standards.
• Monitor and follow up on quality issues and corrective actions.
• Support the management and administration of the company's health & safety systems.
• Maintain relevant health & safety documentation and records.
• Ensure required procedures, assessments and documentation are kept up to date.
• Promote a positive and responsible approach to health & safety throughout the business.
• Liaise with management and external advisers where appropriate.
• Manage general office administration and act as a key point of contact for customers, suppliers and visitors.
• Answer incoming telephone calls and deal with enquiries professionally.
• Manage employee timesheets and ensure accurate records are maintained.
• Provide administrative support to management and employees.
• Maintain organised electronic and paper-based records.
• Assist with the smooth running of the company's day-to-day office operations.
• Review existing processes and identify opportunities for improvement.
• Develop and implement practical systems to improve efficiency, accountability and communication.
• Establish clear processes for purchasing, quoting, project costing, documentation and administration.
• Help introduce systems that provide management with accurate and timely information.
• Support the business as it grows by developing scalable processes and procedures.
• Take ownership of operational improvements and ensure new systems are properly implemented.

Skills

Hydraulic systems

Organisation

Customer liaison

Cost awareness

Proactive

Multi-priority

MS Office

Record keeping

Process improvement

Communication

Small business mindset

Driving licence

UK work eligibility

Job description

Recruitment Helpline Ltd in Blyth, Northumberland seeks an Office and Operations Manager to oversee day‑to‑day administration and operational systems of a growing marine engineering business. You will quote hydraulic projects, manage purchasing, maintain records and support management with commercial information while driving process improvements and health & safety standards.

The role requires strong organisational skills, customer and supplier liaison, and the ability to manage multiple