Marine Claims Manager

MSC Mediterranean Shipping Company SA; Ipswich; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Private health care

Generous pension scheme

Life assurance 4x salary

25 days holiday

Free parking

On-site restaurant

Cycle to work

Vaccination and eye care vouchers

Learning and development opportunities

Job summary

MSC Mediterranean Shipping Company SA is seeking a Marine Claims Manager to lead the marine claims team in Ipswich. The role drives workload performance, training, and end-to-end claims handling, coordinating with Head Office, insurers, and customers.

The manager oversees complex cases and ensures accurate entry in UK systems. The ideal candidate has supervisory experience, strong communication skills, and knowledge of shipping terms, incoterms, and Bill of Lading concepts.

Qualifications

• Two years of active marine or cargo claims handling.
• Proven supervisory/management experience (min 2 years).
• Excellent communication and people development skills.
• Proficiency with MS Word and Excel.
• Knowledge of shipping terms, bills of lading and incoterms.

Responsibilities

• Manage workload and performance of the Marine Claims Handlers and FCM Team.
• Identify and deliver training for the team.
• Handle marine claims end-to-end, including major complex cases.
• Ensure claims are accurately recorded in UK/GVA systems and spreadsheets.
• Liaise with Head Office, agents, departments, customers and insurers.
• Recover liability from third parties where possible.
• Explain claims issues to staff and customers.
• Review procedures and maintain documents in The Anchor and Igrafx.
• Improve the UK department's standing in internal appraisals.

Skills

Communication skills

People development

Workload prioritisation

Calm under pressure

Marine cargo claims

Supervisory experience

Detail oriented

Shipping knowledge

Tools

MS Word

MS Excel

The Anchor

Igrafx

Job description

Job Description

Marine Claims Manager

Full time, permanent

The successful candidate will undertake to manage the workload and performance of the marine claims team, including FCM team, and identify their training needs. The Manager will oversee and handle a range of marine claims from beginning to end and will liaise with Head Office, other agents, internal departments, lawyers, recovery agents, customers and insurers . All claims to be handled as per our Principals guidance and direct instructions.

How you will help us and what you can expect

• Manage & direct the workload and performance of the Marine Claim Handlers & work with FCM Team Supervisor to ensure that all claims are handled correctly and in good time
• Identify the training needs of the team and how to deliver this training
• To handle marine claims, including cargo, container, vessel, personal injury, payment, devan / revan and recoveries from beginning to end. (Though much of this will be delegated to the team, the manager also needs to ensure that they also handle claims, especially with the larger & more complicated claims including reefers. These major issues will include collision claims, stack collapse on vessels, port incidents and the manager may need to take a lead role in these instances locally
• To ensure all marine claims are accurately completed in various the various UK & GVA systems and appropriate spreadsheets
• To liaise with Head Office, other MSC agents, other UK departments, customer, claimants and insurers
• To recover liability amounts from third parties whenever possible
• To communicate and explain claims issues to other members of staff, the claims team and customers
• To review procedures and ensure the workflow follows the administrative processes as dictated by MSC Geneva and Internal Quality procedures. To ensure all procedures, policies etc are entered and updated in “The Anchor” & Igrafx as received or changed
• To consistently improve year-on -year UK department’s position within MSC Geneva’s Agency (Claims) internal appraisal document

Qualifications and Experience

Skills and experience you’ll bring to us

• Excellent communication skills
• Passion for people and developing performing teams to build strong talent pipeline within team for future at all levels
• Ensure that all the priorities are understood by our people, so they are translated into clear, focused, and purposeful individual and collective action
• Ability to prioritise own & team’s workloads
• Ability to remain calm and resilient under pressure
• Previous experience of marine / cargo related claims – at least two years active handling
• Previous supervisory/management experience preferred - At least two years
• Working knowledge of Microsoft packages essential, including Word and Excel
• High attention to detail
• Ability to develop and maximise the skills, knowledge and productivity of the team
• Flexible attitude and approach to the needs of the team & department
• Working towards or already passed Professional Marine Qualifications and / or industry training.
• Knowledge of shipping a positive advantage especially Bills of Lading, incoterms and inter-relation between various parties in the logistics supply chain

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance – 4x salary
• 25 days + a day to take on Christmas Eve or New Year’s Eve
• Free parking (within walking distance from the office)
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

Application Eligibility

This position is open to external candidates. MSC employeeswho are interested in this opportunity must refer to the Internal Global Job Board and may apply only if the same position is listed there. Please note that this role may or may not be available internally for application.

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