Marina Supervisor

4Leisure Recruitment; Brixham; On-site; GBP 30,600 - 37,400; Full time

Benefits offered by this job

Pension scheme

Bike to Work Scheme

Health insurance cash back

23 days holiday

Uniform provided

Job summary

Marina Supervisor role in Brixham, Devon is seeking a motivated leader to run marina operations and deliver first-class customer experiences. Salary £34,000 per annum plus benefits. You will work 42 hours per week, with peak-season patterns requiring weekend and bank holiday cover.

The role emphasizes team development, safety, and high standards of service. Responsibilities include overseeing daily operations, leading and coaching staff, ensuring compliance with HSE and financial policies, and

Qualifications

• Experience leading and coaching a team in hospitality or leisure environment.
• Strong administration skills and computer literacy.
• Passion for world-class service and maintaining clean, safe operations.

Responsibilities

• Support day-to-day marina operations with GM, Foreman and admin team to ensure excellent service.
• Carry out checks and routine maintenance to keep site safe and well presented.
• Ensure compliance with legal, HSE and company policies.
• Develop an empowered staff structure and flexible hours to meet demand.
• Hold weekly staff meetings, appraisals and monitor performance.
• Coach staff to monitor customer satisfaction and improve service.
• Liaise with central services and maintain reporting deadlines.

Skills

Customer service

Job description

Marina Supervisor – Brixham, Devon

£34,000pa plus benefits

Working Hours & Shift Pattern

42 Hours per week

Peak Season: Thursdays to Mondays (April – September)

Off Peak Season: Monday to Friday (October – March)

This is a fantastic opportunity for a customer focused, motivated and proactive Marina Supervisor to join a unique leisure/hospitality business in Brixham, Devon. My client recognises that the key to their success is their people and that’s why they offer a fantastic, progressive and challenging working environment. A supervisor with energy, enthusiasm and a fine attention to detail should apply now!

About the Marina Supervisor Role

The successful candidate will be responsible for the day to day running of a marina and will strive to deliver a first class experience for all customers ensuring customer service levels are consistently exceeding expectation. You will lead, develop and coach your team in order to achieve commercial targets and customer satisfaction scores. Candidates must be computer literate, quick thinking and skilled in administration. Passionate about world class service, you must take pride in your surroundings. Ensuring the operation is safe, clean and compliant at all times.

Main responsibilities:

• To support the day to day operations of the Marina; working alongside the General Manager, Foreman and Administration team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• In conjunction with the site management teams, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• To ensure all legal, HSE and company policies including financial policies are being adhered to.
• To build and develop an empowered and motivated staff structure that functions flexibly as a region, whilst providing the best in customer experience and site cover.
• To instill an ethos of flexible working hours driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To hold weekly staff meetings and undertake appraisals and ongoing performance monitoring and management where necessary.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.

Salary range is up to 34k base benefits include:

• Contributory pension scheme
• Bike to Work Scheme
• Contributory Health insurance cash back scheme (Dental, visual etc)
• 23 days holiday per year.
• Training and full uniform provided