Marina Supervisor

4Leisure Recruitment Ltd; Brixham; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Contributory pension

Bike to work scheme

Contributory Health insurance cashBack

Job summary

4Leisure Recruitment Ltd in Brixham, Devon is seeking a proactive Marina Supervisor to oversee daily marina operations and deliver a first-class customer experience. You will lead, develop and coach the team to meet commercial targets and customer satisfaction, while ensuring safety and compliance.

The role requires strong administration skills, computer literacy and a keen eye for detail, with shift patterns including peak season and off-peak season schedules.

Qualifications

• Experience in managing day-to-day marina operations.
• Strong leadership and coaching skills.
• Excellent customer service focus and attention to detail.

Responsibilities

• Lead daily operations to deliver first-class customer experience.
• Develop and coach team to achieve targets and satisfaction scores.
• Ensure safety, cleanliness, and regulatory compliance.
• Oversee checks, maintenance, and site security.
• Manage shifts to cover peak times, weekends and holidays.
• Coordinate with General Manager, Foreman and Admin to run site smoothly.

Skills

Leadership

Customer service

Administration

Team coaching

Computer literacy

Tools

MS Office

Job description

Peak Season Thursdays to Mondays (April – September)

Off Peak Season Monday to Friday (October – March)

This is a fantastic opportunity for a customer focused, motivated and proactive Marina Supervisor to join a unique leisure/hospitality business in Brixham, Devon. My client recognises that the key to their success is their people and that’s why they offer a fantastic, progressive and challenging working environment. A supervisor with energy, enthusiasm and a fine attention to detail should apply now!

About the Marina Supervisor Role

The successful candidate will be responsible for the day to day running of a marina and will strive to deliver a first class experience for all customers ensuring customer service levels are consistently exceeding expectation. You will lead, develop and coach your team in order to achieve commercial targets and customer satisfaction scores. Candidates must be computer literate, quick thinking and skilled in administration. Passionate about world class service, you must take pride in your surroundings. Ensuring the operation is safe, clean and compliant at all times.

Main responsibilities:

• To support the day to day operations of the Marina; working alongside the General Manager, Foreman and Administration team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
• In conjunction with the site management teams, ensure that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the sites remains safe, secure, clean, tidy and well landscaped at all times.
• To ensure all legal, HSE and company policies including financial policies are being adhered to.
• To build and develop an empowered and motivated staff structure that functions flexibly as a region, whilst providing the best in customer experience and site cover.
• To instill an ethos of flexible working hours driven by business demand. To ensure that shifts are managed in such a way that maximum site staff are on site at peak times to include weekends and bank holidays.
• To hold weekly staff meetings and undertake appraisals and ongoing performance monitoring and management where necessary.
• To coach staff to monitor customer’s satisfaction while constantly improving the customer experience ensuring excellence in customer service at all times.
• To liaise with central services whilst ensuring effective communication at all levels ensuring that reporting deadlines are maintained and that the various departments are kept informed of any reportable/relevant issues at your site.

Salary range is up to 34k base benefits include;

Contributory pension scheme

Bike to Work Scheme

Contributory Health insurance cash back scheme (Dental, visual etc)