MAPPA Administrator

Ministry of Justice; Oxford; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A government agency in Oxford is seeking an Administrative Support Officer to provide essential support within a multi-agency setting. Responsibilities include maintaining offender information, administering agency referrals, and supporting meetings. Candidates should have NVQ Level 2 and proficiency in Microsoft Office tools. This role offers hybrid working arrangements and opportunities for extensive staff development.

Benefits

Annual Leave: 25 days increasing to 30 after five years

Local Government Pension Scheme

Extensive staff development opportunities

Family Friendly policies

Flexible benefits

Qualifications

• NVQ Level 2 or equivalent qualifications.
• GCSE Grade A-C in English and Maths.
• Proficiency in Microsoft Office applications.

Responsibilities

• Maintain accurate offender and victim information.
• Administer referrals to MAPPA according to guidelines.
• Prepare, maintain, and collate case records.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

IT proficiency

Good keyboard skills

Education

NVQ Level 2 or equivalent

GCSE Grade A-C in English and Maths

Tools

ViSOR

NDL

NVQ databases

Job description

The jobholder will provide administrative support within a multi-agency setting in line with National MAPPA Guidance. The jobholder will also ensure that staff are supported through efficient processes and administration systems are maintained within specified timescales in order to promote the achievement of Strategic Management Board (SMB) objectives. To act as a point of contact for MAPPA within the area for the Responsible Authority agencies and the 'Duty to Co-operate' Agencies as delegated by the MAPPA Coordinator In line with NPS policies and procedures, the post holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position. This role may involve some out of hours work.

Responsibilities

• Responsible for maintaining accurate offender and victim information on relevant approved databases.
• Ensure the effective administration of referrals into MAPPA from across a range of agencies in line with National MAPPA Guidance.
• Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
• Provide statistical and other information/data as required.
• Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, email.
• Deal and communicate fairly, timely, and effectively with Responsible Authorities and the Duty to Cooperate Agencies.
• Organise the availability of appropriate resources, facilities and equipment for activities relating to the effective running of MAPPA.
• Act as a point of contact within the unit including for specialist areas of work as required.
• Maintain appropriate systems to ensure the effective use of general unit resources and make recommendations for improvement as necessary.
• Attend meetings as appropriate. Provide support to meetings as required including organising agenda, comprehensive minute taking, and distribution of notes/minutes and action points.
• Ensure that the principles in respect of information sharing and confidentiality are maintained as outlined in the MAPPA Guidance.
• Coordinate and collate meetings for internal and external attendees, booking rooms, arranging refreshments, preparing material, greeting visitors, etc.
• Deal with highly sensitive issues, acting with diplomacy and maintaining strict confidentiality at all times.
• Keep up to date with changes in key external partnerships which relate to MAPPA arrangements.
• Ensure all activities are conducted in accordance with Health and Safety policies and procedures. Undertake equipment tests as required.
• Carry out safeguarding children and safeguarding adult duties in accordance with the NPS statutory responsibilities and agency policies.
• Work within the aims and values of NPS and HMPPS.

The duties/responsibilities listed above describe the post as it is at present and are not intended to be exhaustive. The job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re‑examination under the Job Evaluation scheme and shall be discussed in the first instance with the job holder.

Working Arrangements

The MoJ offers Hybrid Working arrangements where business need allows. This is an informal, non‑contractual form of flexible working that blends working from your base location, different MoJ sites and/or from home. The role can only be worked in the UK. Hybrid Working will not suit everyone's circumstances and will be discussed and agreed with the successful candidate(s). For nationally advertised roles, the successful candidate(s) will be appointed to a MoJ office location, which may include their nearest Justice Collaboration Centre or Justice Satellite Office.

Qualifications

• NVQ Level 2 or equivalent.
• GCSE Grade A‑C in English and Maths (or equivalent).
• IT skills: Microsoft Word, Excel, Outlook, PowerPoint; experience with ViSOR, NDL, NVQ databases.
• Good keyboard and IT proficiency.

Behavioural Profile

• Delivering at Pace.
• Managing a Quality Service.
• Communicating and Influencing.
• Working Together.
• Changing and Improving.
• Making Effective Decisions.

Benefits

• Annual Leave: 25 days on appointment, increasing to 30 days after five years' service, plus public holidays.
• Part‑time and job‑share posts will receive pro‑rated leave.
• Pension: The National Probation Service is covered by the Local Government Pension Scheme (LGPS).
• Training: The Ministry of Justice offers extensive staff development and training opportunities.
• Networks: Employee‑run networks provide advice, support and a platform for minority group representation.
• Support: Family Friendly policies, reduced hours, job share options.
• Flexible benefits: voluntary benefits, retail vouchers and discounts on a range of goods and services.
• Paid parental leave: paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.