Manufacturing Customer Service Team Lead

Elevation Recruitment Group; Brough; On-site; GBP 28,000 - 36,000; Full time

Job summary

Elevation Recruitment Group are supporting a successful manufacturing business in Brough, Hull, to recruit a Customer Service Team Leader to drive the customer service function and deliver outstanding service. The role involves day-to-day leadership of the team, close collaboration with sales, production and supply chain, and a focus on customer satisfaction and operational excellence.

You'll own the day-to-day operation, develop and coach the team, manage customer enquiries and orders, build

Qualifications

• Confident team leader with excellent communication skills.
• Highly organised and commercially aware.
• Customer-focused and solutions-driven, with experience in managing customer relationships.

Responsibilities

• Lead, support and develop the Customer Service team.
• Manage customer enquiries, orders and queries.
• Build strong relationships with key customers.
• Ensure orders are processed accurately and efficiently.
• Collaborate with production, sales and supply chain to meet deadlines.
• Handle escalations and resolve issues effectively.
• Monitor team performance and identify improvement opportunities.
• Improve processes and maintain high service standards.

Skills

Team leadership

Communication skills

Commercial awareness

Customer focus

Job description

Elevation Recruitment Group are supporting a successful manufacturing business in Brough, Hull, to recruit a Customer Service Team Leader to drive the customer service function and deliver outstanding service. The role involves day-to-day leadership of the team, close collaboration with sales, production and supply chain, and a focus on customer satisfaction and operational excellence.

You'll own the day-to-day operation, develop and coach the team, manage customer enquiries and orders, build