Customer Service Team Leader

Elevation Recruitment Group; Brough; On-site; GBP 28,000 - 36,000; Full time

Job summary

Elevation Recruitment Group are supporting a successful manufacturing business in Brough, Hull, to recruit a Customer Service Team Leader to drive the customer service function and deliver outstanding service. The role involves day-to-day leadership of the team, close collaboration with sales, production and supply chain, and a focus on customer satisfaction and operational excellence.

You'll own the day-to-day operation, develop and coach the team, manage customer enquiries and orders, build

Qualifications

• Confident team leader with excellent communication skills.
• Highly organised and commercially aware.
• Customer-focused and solutions-driven, with experience in managing customer relationships.

Responsibilities

• Lead, support and develop the Customer Service team.
• Manage customer enquiries, orders and queries.
• Build strong relationships with key customers.
• Ensure orders are processed accurately and efficiently.
• Collaborate with production, sales and supply chain to meet deadlines.
• Handle escalations and resolve issues effectively.
• Monitor team performance and identify improvement opportunities.
• Improve processes and maintain high service standards.

Skills

Team leadership

Communication skills

Commercial awareness

Customer focus

Job description

We're working with a successful manufacturing business in Brough, Hull, who are looking for a Customer Service Team Leader to lead their customer service function and ensure customers receive an outstanding level of service.

This is a fantastic opportunity for someone who is confident managing a team, enjoys a fast-paced manufacturing environment and has a real focus on customer satisfaction and operational excellence.

The Role

You'll take ownership of the day-to-day customer service operation, supporting and developing the team while working closely with sales, production, supply chain and other internal departments.

You'll be responsible for:

• Leading, supporting and developing the Customer Service team
• Managing customer enquiries, orders and queries
• Building strong relationships with key customers
• Ensuring orders are processed accurately and efficiently
• Working closely with production and internal teams to meet customer deadlines
• Handling escalations and resolving issues effectively
• Monitoring team performance and identifying opportunities for improvement
• Improving processes and maintaining high customer service standards

About You

You'll be:

• A confident team leader with excellent communication skills
• Highly organised and commercially aware
• Customer-focused and solutions-driven
• Experienced in managing customer relationships and resolving issues
• Someone who enjoys improving processes and getting the best from a team

If you're an experienced Customer Service professional looking for your next challenge and want to join a growing manufacturing business, we'd love to hear from you.