Manufacturing Customer Service Leader (Hybrid)

Jackson Hogg Ltd; Dewsbury; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Early Friday finish

25 days holiday + BH

Private medical insurance

Pension scheme

Share purchase scheme

Job summary

Jackson Hogg Ltd is recruiting a Customer Service Manager for a well-established manufacturing organization based in Dewsbury. The role is full time and permanent, offering £50-55k depending on experience, with 37.5 hours per week and flexible start times (8-9am) plus early Friday finishes.

The role focuses on delivering a customer-focused culture, overseeing customer service processes, and driving improvements across the supply chain. Hybrid working is available (1 day per week).

Qualifications

• Extensive experience in customer facing/supply chain leadership roles.
• Experience in manufacturing.
• Familiar with IATF requirements for OE customers.
• Strong analytical and PC skills; Power BI an advantage.

Responsibilities

• Lead and develop the customer service team to deliver high-quality support across channels.
• Monitor divisional performance and prepare management reports (CXR, LISC, backlog, forecast).
• Coordinate with production planning, operations and supply chain to address service risks and delays.
• Support customer relationships with sales and account management; drive continuous improvement.

Skills

Leadership

Customer facing

Analytical skills

Attention to detail

Tools

JDE

Excel

Power BI

Job description

Jackson Hogg Ltd is recruiting a Customer Service Manager for a well-established manufacturing organization based in Dewsbury. The role is full time and permanent, offering £50-55k depending on experience, with 37.5 hours per week and flexible start times (8-9am) plus early Friday finishes.

The role focuses on delivering a customer-focused culture, overseeing customer service processes, and driving improvements across the supply chain. Hybrid working is available (1 day per week).