Mandarin-Speaking Onboard Luxury Cruise Retail Manager

Harding+; Glasgow; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Accommodation on board

Meals on board

Visas and seafaring documents

In-house tailored training

Central office support

Sea-contract role (6 months)

Job summary

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead an onboard retail team and drive guest service and sales performance. You will manage events, training, and client outreach while maintaining top-tier standards at sea.

The role requires proven retail leadership, Mandarin fluency, and the ability to perform under pressure on a cruise environment. Accommodation and meals are provided onboard, with contracts up to six months at a time.

Qualifications

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea).
• Fluent in Mandarin with confident guest/colleague communication.
• Motivated to lead a team to achieve and exceed sales targets.
• Excellent face-to-face customer service and sales ability.
• Proven ability in public speaking and showcasing luxury items.
• Adaptable to change and able to work in a high-pressure environment.
• Strong leader and team player, commercially driven and goal oriented.
• Competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries.

Responsibilities

• Lead a team to create an exceptional onboard retail experience for guests.
• Inspire the team to deliver outstanding service while achieving sales and profit targets.
• Set a positive example as a role model for staff.
• Identify and deliver training requirements within the team.
• Manage client outreach for events such as private sales and in-store events.
• Maintain high standards in shop floor and back-office operations.

Skills

Mandarin

Retail management

Team leadership

Sales targets

Customer service

Public speaking

Job description

Harding is seeking an experienced Mandarin-speaking Retail Manager to lead an onboard retail team and drive guest service and sales performance. You will manage events, training, and client outreach while maintaining top-tier standards at sea.

The role requires proven retail leadership, Mandarin fluency, and the ability to perform under pressure on a cruise environment. Accommodation and meals are provided onboard, with contracts up to six months at a time.