Retail Manager- Mandarin speaking

Harding+; Birmingham; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Accommodation on board

Meals on board

Visas arranged

Seafaring documents provided

Commission on sales

Job summary

Harding leads onboard cruise retailing and seeks a Mandarin-speaking Retail Manager to lead a guest-facing team at sea, delivering luxury service and sales results.

You will train staff, drive events, manage back-office operations, and represent the brand across partners and guests, with contracts up to six months and breaks at home between contracts.

Qualifications

• Fluent Mandarin with confident guest and colleague communication.
• Proven experience leading a retail team and achieving sales targets.
• Experience in luxury retail or cruise industry is a plus.

Responsibilities

• Lead a team to create an exceptional onboard retail experience for guests.
• Inspire the team to deliver outstanding service while meeting sales and profit targets.
• Act as a role model and drive training needs within the team.
• Take ownership of client base including outreach for events like private sales and in-store events.
• Ensure high standards in shop floor and back-office operations.

Skills

Mandarin

Retail management

Team leadership

Sales targets

Public speaking

Customer service

Luxury sales

Job description

Are you an experienced Mandarin-speaking Retail Manager with a proven track record of leading retail teams and driving sales performance? If you are outgoing, customer-focused, and passionate about delivering exceptional service, we would love to hear from you!

About us:

Harding is leading the way in innovative onboard cruise retailing, working closely with our cruise line partners and brand partners to ‘make every cruise better’. We stay at the forefront of retailing and consistently provide outstanding customer service, culminating in winning the Cruise Retailer of the Year award for 2022, 2023 and 2025.

What you will be doing:

• Leading a team in creating an exceptional and memorable retail experience for the guests on board
• Leading and inspiring the team to provide exceptional customer service, whilst delivering sales and profit targets
• Setting an example for your team by acting as a role model
• Identify and deliver training requirements within your team
• Take ownership of your client base including outreach to clients for events such as private sale, in-store events and product knowledge
• Consistently deliver the highest possible standards both on the shop floor and in back office operations

Who you are:

• Proven experience as a Retail Manager or Assistant Manager (ideally with experience at sea)
• Fluent in Mandarin, with the ability to communicate confidently with guests and colleagues
• Motivated in leading a team to achieve and exceed sales targets
• Excellent face to face customer service and sales ability, utilising strong communication and interpersonal skills
• Proven ability in public speaking and showcasing luxury items
• Adaptable to change and able to work in a high-pressure environment
• A strong leader and team player who is commercially driven and goal orientated
• Highly competent in store and HR processes including sales reports, loss prevention, audits, appraisals, disciplinaries etc
• Excellent numeracy and literacy skills

What you will receive:

• Competitive salary and generous commission structure
• Accommodation and meals on board
• Necessary visas and seafaring documents to work at sea
• Dedicated in-house bespoke training across sales, product and brand
• Guidance, support and development from the central office team
• Contract role, working and living at sea for up to 6 months at a time, with a 1-2 month break at home between contracts