Coordinator - Compliance

Livewest; Exeter; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Hybrid work

Annual leave 26-30 days

Pension 9%

Health benefits

Virtual GP

Gym discounts

Blue Light Card

Learning & development

Family support

Mental health support

Cycle to Work

Volunteer days

Job summary

LiveWest is seeking a Coordinator - M&E Compliance to ensure our customer homes are maintained to the highest safety standards. You will be the main contact for customers, check certifications, and manage databases while analysing data to escalate cases as needed.

The role offers hybrid working, with 2–3 days per week in the office, and a 37-hour week. Strong communication and organisational skills are essential to success.

Qualifications

• Excellent communication and interpersonal skills that support great customer service.
• Highly organised, methodical and analytical with exceptional attention to detail.
• Flexible, can-do attitude with initiative to think outside the box.
• Calm and professional when under pressure.
• Good understanding of MS Office, particularly Microsoft Excel.
• Experience using information systems and databases.

Responsibilities

• Be the day-to-day point of contact for customers and internal teams.
• Check certification and maintain relevant databases.
• Analyse data and make assessments on cases for escalation.
• Prioritise changing workload with a can-do attitude.
• Build and maintain excellent working relationships with customers and internal teams.

Skills

Communication

Interpersonal

Organised

Analytical

Initiative

Calm under pressure

MS Excel

Information systems

Tools

MS Office

Job description

About The Role

Key Responsibilities:

Are you an experienced Coordinator/ Administrator, looking for a new challenge within a growing and forward thinking organisation that makes a real difference to people's lives? If so, we want to hear from you.

As a Coordinator - M&E Compliance, you will be using your initiative, problem solving and analytical skills to ensure the business maintains the highest standards for our customer’s homes to be kept in a safe condition.

On a day to day basis you will be a point of contact for customers and other areas of the business, check certification, maintain databases, analyse data and make assessments on individual cases for escalation. You will need to have an excellent eye for detail, tenacious can-do attitude and be able to prioritise an ever changing workload. You will also need to be able to build and maintain excellent working relationships with both our customers and other internal teams.

The working pattern is flexible but you need to be direct support to operations, between the hours of 8am and 5pm.

Why Join LiveWest:

At LiveWest, we are more than just a housing provider—we are a community. You will be part of a supportive, values-driven organisation that puts people first. We believe in collaboration, innovation, and doing the right thing. If you are ready to make a real difference and grow your career in a dynamic environment, we would love to hear from you.

This role is being offered on a full part time basis working 37 hours per week. This is an office based role / hybrid working is available for this role working 2 - 3 days per week in the office, dependent on business needs.

About The Candidate

To be successful in your application for the role of Coordinator - M&E Compliance, you will have the essential skills and experience for a level 1 role and the following role specific skills and experience:

• Have excellent communication and interpersonal skills, which demonstrate behaviours that support great customer service.
• Be highly organised, methodical and analytical with exceptional attention to detail.
• Have a flexible, can-do attitude with instinct to think outside the box and use your initiative.
• Possess a natural ability to remain calm and professional when under pressure
• Have a good understanding of MS Office, particularly Microsoft Excel.
• Be experienced in using information systems and databases.

Please note:This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

About The Company

Our Reward and Benefits:

• Working Style: Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Invest in your future with ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Save with our Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year to support our communities.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together.

As one of the largest employers in the South West, our team of 1,800 talented colleagues provides a wide range of services to our 80,000 customers. We are passionate about nurturing local talent and creating opportunities for people within the communities we serve.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive and reach their full potential. Together, we are building brighter futures for everyone.

Inclusion at LiveWest:

At LiveWest, we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We believe that our differences drive innovation, creativity, and excellence, and we strive to create an environment where all colleagues can thrive. As a proud member of Inclusive Employers, a Disability Confident Employer, and a signatory of the Armed Forces Covenant, we are dedicated to supporting all our colleagues and ensuring that our workplace is welcoming and accessible to all.

We welcome individuals of all backgrounds, experiences, and perspectives to join our team. LiveWest is dedicated to equal opportunity and actively works to eliminate discrimination and promote diversity at all levels.

Join us in our mission to create vibrant and inclusive communities. Make a difference with LiveWest, where every voice is heard, and every contribution is valued.