Manager, Trauma‑Informed Supported Housing

South West Community Chaplaincy; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

South West Community Chaplaincy is seeking a Service Manager to provide operational leadership for LB Newham Core and Intensive Support Accommodation contracts. You will lead teams to deliver trauma‑informed, strengths‑based support for residents with complex needs, ensuring quality, safety and tenancy sustainment across the service.

You will set standards, monitor performance, and build strong partnerships with commissioners, health and housing providers while embedding Your Place values of

Qualifications

• Experience managing or supervising staff in supported housing, homelessness, or social care.
• Ability to lead change and improve practice.
• Experience supporting vulnerable homeless adults.
• Strong understanding of risk, safeguarding, trauma, mental health, substance misuse, tenancy sustainment.
• Experience leading services with challenging behaviour and safeguarding concerns.
• Experience contract management, performance monitoring, quality assurance and improvement.
• Knowledge of housing management and tenancy obligations.
• Ability to analyse performance information and use data to drive improvement.
• Excellent written and verbal communication; stakeholder engagement.
• Commitment to resident involvement, equality, diversity, inclusion.

Responsibilities

• Lead the delivery of supported accommodation contracts in line with expectations.
• Provide clear management oversight of quality, safety, safeguarding, risk and incidents.
• Ensure effective assessments, risk management, and move‑on planning.
• Set resettlement standards and tenancy sustainment across the service.
• Maintain consistent assessment, person‑centred plans, and escalation of risk.
• Promote trauma‑informed, strengths‑based practice across the service.
• Oversee housing‑related support including rent accounts and arrears prevention.
• Monitor performance against contract indicators and service reviews.
• Prepare reports for commissioner monitoring, audits and inspections.
• Lead and develop staff to work as one team with Your Place values.

Skills

Staff management

Supported housing

Leading change

Risk management

Safeguarding

Trauma-informed

Housing management

Performance monitoring

Reporting

Data analysis

Stakeholder engagement

Partnerships

Equality & inclusion

Job description

South West Community Chaplaincy is seeking a Service Manager to provide operational leadership for LB Newham Core and Intensive Support Accommodation contracts. You will lead teams to deliver trauma‑informed, strengths‑based support for residents with complex needs, ensuring quality, safety and tenancy sustainment across the service.

You will set standards, monitor performance, and build strong partnerships with commissioners, health and housing providers while embedding Your Place values of