Manager Systems Excellence & Operations Controls Europe

jci; Birmingham; On-site; GBP 90,000 - 150,000; Full time

Job summary

JCI in the United Kingdom seeks an experienced leader to own Systems Operations Excellence across EMEA. You will define, develop and deploy standards and capabilities to support the business vision, growth strategy, and market needs, partnering with regional Systems Leaders to drive end-to-end operations and process improvements.

You will track KPIs, drive continuous improvement, manage risk on major projects, and foster a data-driven culture with self-serve analytics and automation.

Qualifications

• Minimum 10 years in a leadership/operations role.
• Six Sigma / Lean certification or equivalent experience.
• Engineering background with strong PM capabilities.
• Proven ability to drive cross-functional initiatives.

Responsibilities

• Own Systems Operations Excellence for the region and drive standardization of tools, reports and procedures.
• Lead end-to-end process improvements to deliver revenue growth and margin improvements.
• Track KPIs, identify risks, and implement mitigation actions across multiple countries.
• Coordinate with regional leaders and other departments to execute strategic initiatives.
• Foster a continuous improvement culture focusing on safety, quality and delivery.
• Manage risk and escalation for major projects and ensure stakeholder engagement.

Skills

Leadership

Six Sigma / Lean

Lean

Project Management

Change Management

Stakeholder Management

Communication Skills

Analytical Thinking

Data-driven

Cross-functional Collaboration

Problem Solving

Education

Engineering Degree

Job description

What you will do

1. 1. This role is to own & drive the operational excellence for EMEA Systems business (Controls Domain)

2. to define, develop & deploy the standards and capabilities to support and enable business vision,

3. growth strategy, and market needs

4. 2. Work and partner with the Sub Region/Country Systems Leaders to drive operational excellence across

5. end-to-end operations in Systems business by developing roadmap, providing support and managing

6. process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins

7. Expansion, Cash Improvement, Service Linkage, risk management and project management capability.

8. 3. Act as business champion, subject matter expert, and escalation point to provide support to Systems

9. operations team to drive and maximize the adoption and effectiveness of standard processes and tools

10. with change management

How you will do it

1. 1. Lead Systems Operations Excellence for the region to achieve operational and functional excellence

2. with enhanced Business Productivity and Customer Experience & Satisfaction through

3. standardization/simplification of tools, reports, processes, and operating procedures

4. 2. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations

5. in short, mid and long terms.

6. 3. Develop, manage coordination and implementation of designated performance improvement

7. initiatives and process standardization programs, to drive profitability and operational excellence

8. within the System (Installation) function.

9. 4. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across

10. the region and ensure appropriate improvement actions are in place.

11. 5. Develop and drive a continuous improvement culture within operational delivery teams, focus on

12. installation to drive safety, quality, cost and delivery

13. 6. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all

14. internal stakeholders are suitably engaged, risks are identified and appropriate mitigation actions are

15. in place reduce/offset risk.

16. 7. Work alongside other departments, including the operational businesses, Service department and

17. Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives

18. 8. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance

19. 9. Lead Lesson Learnt Process across EMEA Controls, ensure lessons learned reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are disseminated across the region; ensuring that best practice is exercised

20. 10. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.

21. 11. Support and drive the development and usage of ‘self-serve data analytics’ and process automation

22. 12. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.

23. 13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment

24. 14. Own Systems operational and financial metrics

25. 15. Drive improvement in backlog conversion into revenue through strong standard work rigour on project and backlog reviews with various countries/ops leaders.

What we look for

1. 1. Minimum of 10 years’ experience in a leadership and Operations management role, ideally in

2. Instrumentation

3. 2. Six Sigma / Lean certified

4. 3. Engineering Degree

5. 4. Strong Project management skills

6. 5. Change management experience in a dynamic environment

7. 6. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.

8. 7. Experience of managing/working with a wide variety of stakeholders

9. 8. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.

10. 9. Performance driven with strong performance management to drive continuous improvement, taking

11. the initiative and resolving problems

12. 10. An ability to influence and gain credibility quickly across a diverse business

13. 11. Ability to work across and progress multiple projects/initiatives simultaneously

14. 12. Good analytical, process driven and problem solving skills, using data to find issues and solutions

15. 13. Efficiency in managing priorities and adapting quickly to change

16. 14. Exceptional oral and written communication skills

17. 15. Demonstrated Customer Service mindset 16. AI-enabled operational insight