Director, Systems Operational Excellence, EMEA

jci; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

JCI is seeking a senior leader to own Systems Operations Excellence across the EMEA region, driving standard processes, KPIs, and risk management to support growth and profitability.

You will partner with regional leaders to implement end-to-end improvements, manage major projects, and champion data analytics, change management and continuous improvement in a matrix organization.

Qualifications

• 10+ years’ experience in a leadership or operations management role, ideally in construction.
• Six Sigma / Lean certified.
• Strong project management skills.
• Change management experience in a dynamic environment.
• Able to work effectively in a matrix organization with strong leadership and influencing skills.
• Experience managing a wide variety of stakeholders.
• Excellent communication and interpersonal skills.
• Performance-driven with strong improvement mindset.
• Ability to influence across a diverse business.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Own Systems operational and financial metrics.
• Lead Systems Operations Excellence to achieve operational and functional excellence with enhanced productivity and customer experience.
• Drive end-to-end process improvements and standardization for profitability and efficiency.
• Track KPIs, identify trends and implement improvement actions across the region.
• Develop a continuous improvement culture within operational delivery teams.
• Manage Installation Excellence risk and escalation on major projects and ensure mitigation actions.
• Coordinate with multiple departments for strategic initiatives delivery.
• Support self-serve data analytics and process automation.
• Identify opportunities where procedures require change or new ones are needed.

Skills

Leadership

Six Sigma / Lean

Project management

Change management

Stakeholder management

Communication skills

Data analytics

Prioritisation

Influencing

Problem solving

Customer focus

Job description

What you will do

• 1. This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and

  market needs

• 2. Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end

  operations in Systems business by developing roadmap, providing support and managing process

  improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins

  Expansion, Cash Improvement, Service Linkage, risk management and project management capability.

• 3. Act as business champion, subject matter expert, and escalation point to provide support to Systems

  operations team to drive and maximize the adoption and effectiveness of standard processes and tools

  with change management

• 4. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across

  the region and ensure appropriate improvement actions are in place.

• 5. Develop and drive a continuous improvement culture within operational delivery teams, focus on

  installation to drive safety, quality, cost and delivery

• 6. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all

  internal stakeholders are suitably engaged, risks our identified and appropriate mitigation actions are

  in place reduce/offset risk.

• 7. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination,

  implementation, and delivery of strategic initiatives

• 8. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance

• 9. Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised

• 10. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.

• 11. Support and drive the development and usage of ‘self-serve data analytics’ and process automation

• 12. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.

• 13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment 14. Own Systems operational and financial metrics

How you will do it

• 1. Lead Systems Operations Excellence for the region to achieve operational and functional excellence

  with enhanced Business Productivity and Customer Experience & Satisfaction through

  standardization/simplification of tools, reports, processes, and operating procedures

• 2. Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations

  in short, mid and long terms.

• 3. Develop, manage coordination and implementation of designated performance improvement

  initiatives and process standardization programs, to drive profitability and operational excellence

  within the System (Installation) function.

• 4. Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across

  the region and ensure appropriate improvement actions are in place.

• 5. Develop and drive a continuous improvement culture within operational delivery teams, focus on

  installation to drive safety, quality, cost and delivery

• 6. Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all

  internal stakeholders are suitably engaged, risks our identified and appropriate mitigation actions are

  in place reduce/offset risk.

• 7. Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination,

  implementation, and delivery of strategic initiatives

• 8. Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance

• 9. Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are dissemination across the region; ensuring that best practice is exercised

• 10. Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.

• 11. Support and drive the development and usage of ‘self-serve data analytics’ and process automation

• 12. Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.

• 13. Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment 14. Own Systems operational and financial metrics

What we look for

• 1. Minimum of 10 years’ experience in a leadership or operations management role ideally in a

  construction

• 2. Six Sigma / Lean certified

• 3. Strong Project management skills

• 4. Change management experience in a dynamic environment

• 5. Able to work effectively in a matrix organization structure. Strong leadership and influencing skills.

• 6. Experience of managing/working with a wide variety of stakeholders

• 7. Excellent communication and interpersonal skills, both internally and dealing with stakeholders.

• 8. Performance driven with strong performance management to drive continuous improvement, taking

  the initiative and resolving problems

• 9. An ability to influence and gain credibility quickly across a diverse business

• 10. Ability to work across and progress multiple projects/initiatives simultaneously

• 11. Good analytical, process driven and problem solving skills, using data to find issues and solutions

• 12. Efficiency in managing priorities and adapting quickly to change

• 13. Exceptional oral and written communication skills

• 14. Demonstrated Customer Service mindset.

Additional

• Build a Performance Culture
  • Building Effective Leaders
  • Empowering the Organization
  • Coaching and Developing Talent
  • Energizing the Organization
  • Customer Focus
  • Inspiring Bottom-Up Innovation
• Drive Operational Improvements
  • Digital Leadership
  • Driving Execution and Results
  • Driving Buy-In
  • Leading Change
• Create Growth Platforms
  • Entrepreneurship
  • Financial Savvy
  • Business Savvy
  • Operational Decision Making
  • Global Savvy
  • Establishing Strategic Clarity
  • Cultivating Networks and Partnerships