Product Operations Coordinator (Physical)

Warner Music Singapore Pte Ltd; Greater London; Vor Ort; GBP 28.000 - 42.000; Vollzeit

Zusammenfassung

Warner Music Group seeks a highly organised Product Operations Coordinator to be the operational linchpin for our physical product setup in the UK. You will ensure accurate, timely release processes and identify opportunities to automate workflows across the product lifecycle.

Responsibilities include auditing workflows, maintaining a unified project system, coordinating metadata, pricing and assets for physical formats, and ensuring smooth delivery to retailers worldwide while supporting

Qualifikationen

• Experience in an administrative, coordination, or operational role within music/entertainment/supply chain.
• Strong Excel/Sheets skills for data management, reporting, and scheduling.
• Familiarity with partner CMS and artist platforms (e.g., Spotify for Artists, Apple Music for Artists/Partner Program).
• Demonstrated ability to identify and implement process improvements or automation.
• Excellent project management and organisational skills with the ability to handle multiple deadlines.

Aufgaben

• Cross-platform operations: audit workflows, automate tasks, and maintain unified project tracking.
• Physical production & logistics: coordinate metadata, pricing, assets, and delivery for physical formats to retailers.
• Reporting: collate and publish pre-order and release reports.
• Web portal maintenance: manage the product set-up portal and user access.
• Collaborate with Revenue & Growth, labels, and retail partners to ensure timely launches.

Kenntnisse

Excel / Sheets

Project management

Organisational skills

CMS / artist platforms

Process automation

Communication skills

Tools

Tableau

Google Data Studio

CMS systems

Jobbeschreibung

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses:

• Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future.
• Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.
• Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

Product Operations Coordinator (Physical)

The Role

We are seeking a highly organised, proactive, and data-savvy Product Operations Coordinator to be the operational linchpin for our physical product setup at Warner Music UK.

You will be responsible for ensuring the accurate, timely, and efficient execution of all release operational processes. A crucial element of this role is identifying opportunities to automate and streamline workflows, driving efficiency across the entire product lifecycle from initial setup to final reporting.

Key Areas of Responsibility

Cross-platform operations

• Process efficiency : proactively audit existing operational workflows (asset management, reporting, scheduling) and propose/implement solutions to automate tasks, reduce errors, and increase speed.
• Unified tracking : Develop and maintain a unified project management system (e.g., using shared databases or advanced spreadsheets) to track critical deadlines for both physical production (manufacturing, artwork approvals)
• Administrative support : Provide essential administrative support to the Revenue & Growth team, managing shared trackers, scheduling cross-functional meetings, and managing related invoices/budgets.
• Release schedule management : prepare the release schedules for physical and digital partners
• Internal system expertise: Develop a knowledge of Warner delivery pipelines to help troubleshoot and resolve digital and physical product setup queries for all releases from UK labels

Physical Production & logistics coordination

• Team liaison: Coordinate with the broader revenue team, label and retail partners to ensure that there is visibility of project status for physical formats (CD, Vinyl, Cassette).
• Physical product set-up: work with labels and retail partners to ensure that products are set up with correct metadata, pricing and assets ahead of launches. Collect all necessary physical assets for retail set-up (artwork specs, tracklists etc)
• Inventory & logistics : Assist with inventory management, tracking stock levels in central databases, coordinating reorders, and supporting shipping logistics to warehouses and retailers (domestic and international).
• Quality control & delivery : Gather, quality check (QC), and manage all required digital assets (audio files, high-res artwork, video assets, metadata) to support a physical release. Ensuring timely and accurate delivery to our retail partners, and test on retailer channels for accuracy.
• Web portal maintenance: ownership of web portal for product set-up, including maintenance of user logins, setting up new accounts and resetting passwords
• Reporting: Collate and publish reports, including ownership of pre order reporting.

Skills & Experience

Essential Experience

• Proven experience in an administrative, coordination, or operational role within the music, entertainment, or supply chain industries.
• High proficiency in Microsoft Excel/Google Sheets (e.g., pivot tables, advanced formulas) for data management, reporting, and scheduling.
• Familiarity with partner Content Management Systems (CMS) and pitching platforms (e.g., Spotify for Artists, Apple Music for Artists/Partner Program, or similar label-side distribution portals).
• Demonstrated ability to identify and implement process improvements or automation techniques in previous roles.
• Excellent project management and organisational skills with the ability to manage multiple complex deadlines simultaneously.

Desired Skills

• Familiarity with digital distribution systems (metadata management) and/or physical production logistics.
• Experience working with data visualisation or Business Intelligence (BI) tools (e.g., Tableau, Google Data Studio, or similar).
• A proactive, solution-oriented mindset with strong written and verbal communication skills.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound .

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG.We love it here, and think you will, too.
This position requires a minimum of 4 days per week in the office. We value in-office collaboration, which is essential for talent development and strong working relationships. #LI-Onsite
WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religion or belief, age, sex, sexual orientation, gender, gender identity or gender reassignment, marital or civil partnership status, disability, pregnancy, childbirth or any other characteristic protected by law.