Manager - ServiceNow - TC- UKI

EY; City Of London; Presencial; GBP 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working

Total Rewards package with FlexEY

Descripción de la vacante

EY in London is seeking a Manager for ServiceNow to lead client engagements, deliver strategic change, and drive transformation on the ServiceNow platform. You will oversee projects, mentor teams, and collaborate across UKI, EMEA and Global groups to deliver outcomes.

The role offers opportunities to shape digitial transformation programmes with a focus on ServiceNow solutions, and requires strong leadership, technical and stakeholder management capabilities.

Formación

• Previous technical and architectural experience of ServiceNow.
• ServiceNow CMDB / CSDM or Security experience.
• Proven track record of delivering ServiceNow implementations to deadlines and milestones.
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions.
• Some experience of people management and stakeholder engagement.
• Willingness to travel as required by client engagements.
• Relevant professional experience in big-four or global consultancy environments is a plus.

Responsabilidades

• Lead a range of projects on the ServiceNow platform to deliver value and outcomes.
• Facilitate workshops and sessions to understand client challenges and demonstrate solutions.
• Develop technically and functionally to solutions and sales opportunities.
• Lead and support development teams within customer environments to achieve quality outcomes.
• Set up and lead working practices to ensure timely, inclusive delivery.
• Provide assurance standards throughout the development lifecycle.
• Manage deadlines individually or as a leader of a team.
• Build and maintain relationships with clients and stakeholders.
• Participate in knowledge sharing with UKI, EMEA and Global teams; coach others.

Conocimientos

ServiceNow expertise

CMDB / CSDM knowledge

Solution delivery to deadlines

People management

Stakeholder management

Leadership and coaching

Communication leadership

Herramientas

ServiceNow platform

ServiceNow CIS/Administrator

Descripción del empleo

Role Title: Manager - ServiceNow - TC- UKI

Role Location: London - More London Place

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

We believe that culture is a very special thing and place it at the core of everything we do. It enables our people to thrive personally and professionally and ensures the highest quality of service to our clients. We listen, we adapt, and we respect individual contributions and differences.

You’ll join a collaborative, inclusive, growing team that is looking for ideas and energy to continue to support our clients’ digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform.

It’s an energising role, in which you’ll have plenty of opportunities to deliver great solutions and support the wider team with your knowledge and experience. It will allow you to have the flexibility to configure and lead on projects, giving you the ability to ensure you are up to date on ServiceNow.

As you do, we’ll support you in developing your ServiceNow, consultancy, analytical skills – along with relationships that help shape your career.

Responsibilities, Qualifications, Certifications - External

Your key responsibilities

Here, you’ll work with a portfolio of clients, each with their own backgrounds, strengths, and ambitions where we transform AI, Agents, CMDB / CSDM, IT, HR, Moveworks, CRM, Risk and Security or other capabilities through the ServiceNow platform.

As a Manager, you will play a key role in helping clients achieve business results through the application of technical solutions. You will be able to deliver quality, insightful solutions and balance priorities.

As a key part of the team, you will:

• Be empowered to lead a range of projects / initiatives to deliver value and successful outcomes to our customers through the ServiceNow platform.
• Facilitate workshops and 1-2-1 sessions using the platform to understand client challenges and demonstrate the potential solutions and outcomes
• Develop and contribute technically and functionally to solutions and sales
• Lead and support the development team within our customers to allow them to reach potential and ensure they delivery outstanding outcomes and quality experiences
• Set up and lead ways of working to ensure the execution of the development is delivered in a fun, inclusive, positive, and energetic way
• Providing and setting the assurance standards throughout the development lifecycle
• Meet and mange deadlines individually, as part of and / or as the leader of a team
• Build effective relationships with clients; using your expertise to positively impact engagements and stakeholders
• Participate in knowledge sharing and good practice development, working with the UKI, EMEA and Global teams
• Coach and develop others, acting as a positive role model for our people and clients

Skills and Attributes for Success

• An open, inclusive growth mindset with a passion for collaboration
• A good communicator with the confidence to engage at different levels
• As a leader, you’ll be able to build great relationships and create impact with first and last impressions
• You’ll understand there are always ‘naysayers’ and be resilient in the face of challenges – collaborating, seeking support, persuading, and influencing, as well as taking on board genuine concerns
• Self-starting, able to work independently and as part of a team
• Able to adapt and vary approaches, to suit client requirements and cultural considerations
• Our clients are UK and Globally based, so you’ll need to be flexible to travel as and when the work requires

To qualify for the role, you must have

• Previous technical and architectural experience of ServiceNow
• ServiceNow CMDB / CSDM or ServiceNow Security experience
• A proven track record of implementing ServiceNow, delivering to deadline and milestones
• ServiceNow Certified Administrator with ServiceNow CIS in one or more ServiceNow modules
• Demonstrable evidence of delivering real and sustainable ServiceNow solutions
• Some experience of people management and ability to manage different types/groups of stakeholders to build commitment and understanding

Ideally, you’ll also have

• Relevant professional experience, including for example previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to ServiceNow projects and broader Digital Transformation programmes
• Experience of Financial Services across Banking, Insurance or Wealth Asset Management
• Experience with broader ServiceNow solutions and / or other SaaS / PaaS tools

What we look for

We’re interested in people with integrity who can collaborate with people from a diverse range of backgrounds and crucially a growth mindset.

What we offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

The exceptional EY experience. It’s yours to build.