Manager - Hotel Services

Lutheran Services; Milton Keynes; Hybrid; AUD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization dedicated to enhancing the lives of older adults through exceptional hospitality services. As the Manager of Hotel Services, you will lead a passionate team in delivering top-notch catering, cleaning, and laundry services across multiple sites. This full-time role offers a unique opportunity to make a significant impact on resident experiences while fostering a culture of quality and compliance. With a focus on continuous improvement and innovation, you will collaborate with various stakeholders to ensure the highest standards of care. If you are a dynamic leader ready to drive excellence in hospitality, this is the perfect opportunity for you.

Benefits

Salary Packaging

Learning and Development Opportunities

Employee Assistance Program

Employee Wellbeing Program

Qualifications

• 5+ years' leadership experience in hospitality or aged care.
• Strong knowledge of food safety and aged care standards.

Responsibilities

• Oversee frameworks and systems for food, cleaning, and laundry services.
• Mentor Hotel Services teams across aged care facilities.

Skills

Leadership

Hospitality Management

Culinary Services

Food Safety Standards

Project Management

Education

Tertiary Qualification in Hospitality Management

Culinary Arts

Job description

Make Every Meal and Moment Matter – Join Us as Manager - Hotel Services

Full-Time Role | Hybrid Work Options | Travel Required Across Various Sites in QLD
Location: Support Centre, Milton, QLD
Competitive Salary + Travel Allowance + Salary Packaging

We’re looking for an experienced and passionateManager to manage our Hotel Services across multiple aged care sites!

This is an exciting full-time opportunity for a hospitality professional with strong leadership skills to take charge of our catering, cleaning, and laundry services. You'll play a pivotal role in delivering exceptional resident experiences by guiding teams, improving systems, and ensuring quality, safety, and compliance across all hotel service operations. With travel across sites and the chance to make a big impact, this role is ideal for someone ready to lead with purpose.

About Us:
Building on our reputation in providing residential living and aged care services, we have been developing our capabilities in delivering quality and scalable home care services. We are now ready to grow these services across our portfolio in southern Queensland.

Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary support services for older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship. Today, we serve many metropolitan, regional, and rural communities throughout Queensland-from Tallebudgera to Rockhampton.

About The Role: Lead Excellence in Hospitality
At Lutheran Services, we’re dedicated to creating environments where older adults thrive – and hotel services play a key role in that experience. From meals to laundry and everything in between, we believe in providing the highest level of care and hospitality.

As the Manager – Hotel Services, you will:

• Develop and oversee frameworks, strategies, and systems across food, cleaning, and laundry services
• Mentor and advise Hotel Services teams across our aged care facilities
• Foster a positive culture that puts residents at the centre of hospitality
• Drive continuous improvement and innovation in hospitality offerings
• Partner with procurement, dietitians, and allied health to deliver quality outcomes
• Lead food safety compliance and quality audits
• Champion initiatives like our “Happy Table” experience across sites
  This is a dynamic, impactful role with statewide influence, making a direct difference in resident experience and service quality.

About You: Hospitality Heart, Leadership Mind

• An experienced leader in hospitality, culinary services or aged care support
• Passionate about people – both staff and residents
• Skilled at building systems and leading change
• Collaborative, emotionally intelligent, and organised

You bring:

• A tertiary qualification in Hospitality Management or Culinary Arts
• 5+ years' leadership experience in a similar setting
• Strong knowledge of food safety and aged care standards
• Budget and project management skills
• A valid Police Check, NDIS Worker Screening, and QLD Driver’s Licence

Why Choose Us?

• Learning and development opportunities
• Salary packaging, enjoy up to$15,990of your salary tax-free! - allocate a portion of your salary to rent/ mortgage/ car lease or everyday expensesbeforeyour salary is taxed- and you take home more pay!
• Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances
• Membership to our full-service Employee Assistance Program, including professional, lifestyle and wellness support
• Access to the Lutheran Services Employee Wellbeing Program, 5 to Thrive.

Apply Now! Please attach your resume, complete the application form and the questions below.
To view the position description, please click here .

About Us

We draw on our rich Lutheran tradition of caring for everyone – the individual, family and the community.We support older people, young people and their families, people living with a disability or mental illness,and families experiencing domestic violence and hardship.Together with the congregations that founded us, we’ve been serving Queenslanders since 1935.We are a not-for-profit organisation with more than 20 sites across the state, all the way fromTallebudgera to Rockhampton.

Privacy Acknowledgment

I certify the information I have provided is an accurate account of my work history and qualifications and understand that false/misleading/non-disclosure of information may be cause for rejection or if appointed termination of employment.

• Yes I agree to the privacy statement *

Personal Details * Required field

• First name *
• Last name *
• E-mail *

Digits only or add + for international numbers

• Street *
• Street Cont.
• City, Town or Suburb *
• Postcode or Zipcode *
• Country *
• State, Region or Province *
• LinkedIn URL

  (Please click on your profile and copy the URL from your profile page.)

Questions

Which of the following statements best describes your right to work in Australia? *

• I am an Australian or New Zealand citizen or permanent resident.
• I currently hold a valid working visa for Australia.
• I am not an Australian or New Zealand citizen, and I do not hold a valid working visa for Australia.
Do you have a valid Open Driver’s licence? *
• I have an open valid Australian Driver's Licence
• I have an Australian provisional valid driver's licence
• I do not have a valid Australian Driver's Licence
Do you have access to a well maintained motor vehicle that is comprehensively insured? *
• Yes
• No
All Lutheran Services employees are required to have a current National Police Clearance. Please check the box that best describes you. *
• I have a current Police Check and am willing to provide
• If successful I am happy to obtain a Police Check
• I do not wish to obtain a Police Check
Do you have a valid (NDIS) National Disability Insurance Scheme Worker Screening Check? *
• I have a current NDIS Worker Screen and can provide evidence
• I do not have a current NDIS Worker Screen but am prepared to obtain
• I do not wish to obtain a NDIS Worker Screen
• Do you have experience overseeing both Kitchen and Housekeeping operations as part of Hotel Services? If yes, please briefly describe your experience. *
• If you were referred to this position by a current Lutheran Services employee, please provide their name below or put N/A if you were not referred. *
Please check the box that best describes you. *
• I am fully vaccinated against Covid 19 and have attached proof.
• I am partially vaccinated against Covid 19 but am prepared to update
• I do not wish to be vaccinated against Covid 19