Manager, Customer Insights & Experience Strategy

Spe Travelers Management, Ltd; England; In loco; GBP 60.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private Medical Insurance

Retirement plan

Holiday entitlement (25 days)

Wellness programme

Volunteer encouragement

Descrizione del lavoro

Travelers is seeking a Marketing Insights & Experience role focused on turning customer research into actionable business outcomes. The role requires blending UX design, service design, and data analysis to identify what customers need and how to improve experiences across touchpoints.

You will collaborate with marketing, product, and sales teams to promote data-driven decision making and measurable growth across key propositions.

Competenze

• Must have work experience in user experience design, research, insights, or customer strategy.
• Demonstrated experience in customer research, data analysis, journey mapping, and/or user experience design.

Mansioni

• Analyse customer behaviour data (CRM, web analytics, sales data) to identify insights and opportunities.
• Define KPIs and track progress of customer experience initiatives.
• Translate research findings into strategic recommendations for marketing, product, sales, and executives.
• Collaborate with cross-functional teams to embed data-driven decision making in initiatives.

Conoscenze

UX design

Service design

Data analysis

Strumenti

Data visualization tools

Descrizione del lavoro

Travelers is seeking a Marketing Insights & Experience role focused on turning customer research into actionable business outcomes. The role requires blending UX design, service design, and data analysis to identify what customers need and how to improve experiences across touchpoints.

You will collaborate with marketing, product, and sales teams to promote data-driven decision making and measurable growth across key propositions.