Customer & Market Insights Leader

Universal Business Team; Fareham; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Profit sharing bonus

Office based role

Fixed schedule 7:30–16:30

Job summary

Universal Business Team is seeking a Customer & Market Insights Manager to lead a global effort in capturing and analysing customer and market intelligence. The role focuses on turning insights into commercial actions across the UK, Europe, and North America, engaging directly with customers and end users to shape future strategy.

You will drive a Voice of Customer programme, develop insight frameworks, and collaborate with R&D and Product teams to align product development with market needs.

Qualifications

• Experience in Customer Insight, Market Intelligence, Product Management, Product Marketing, Category Management or Innovation Management.
• Experience designing and delivering both qualitative and quantitative research.
• Confidence engaging directly with customers and end users to uncover genuine market needs.
• Experience developing insight frameworks, research processes, reporting systems or business intelligence capabilities.
• Strong analytical skills and the ability to turn data and complex findings into clear commercial recommendations.
• The ability to influence stakeholders and work collaboratively across Sales, Marketing, Engineering and Product Development.
• Excellent communication, presentation and stakeholder management skills.
• Technical understanding

Responsibilities

• Build a structured global approach to capturing, analysing and sharing customer and market intelligence.
• Establish a central source of insight bringing together feedback from customers, distributors, sales and market trends.
• Introduce consistent research methodologies, reporting frameworks and dashboards across international markets.
• Ensure insight is accessible, meaningful and actively used to support business decisions.

Skills

Customer Insight

Market Intelligence

Product Management

Product Marketing

Category Management

Innovation Management

Job description

Universal Business Team is seeking a Customer & Market Insights Manager to lead a global effort in capturing and analysing customer and market intelligence. The role focuses on turning insights into commercial actions across the UK, Europe, and North America, engaging directly with customers and end users to shape future strategy.

You will drive a Voice of Customer programme, develop insight frameworks, and collaborate with R&D and Product teams to align product development with market needs.