Manager

The Belfry Hotel & Resort; Sutton Coldfield; Presencial; GBP 35 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Service charge

Free onsite parking

Complimentary meals during shifts

Resumo da oferta

The Belfry Hotel & Resort is seeking a proactive leader to run the Brabazon Bar outlet, overseeing day-to-day operations, staff, and guest experience.

You will recruit, train, and coach a large team, drive service standards, manage budgets and costs, and work with the kitchen to align menus with guest preferences. A strong focus on compliance and profitability is essential.

Qualificações

• Experience leading large-volume F&B or bar outlets.
• Strong leadership to motivate and guide teams.
• Ability to think quickly, solve problems and act with agility.
• Excellent organisational and multitasking abilities.
• Collaborative team player with high attention to detail.

Responsabilidades

• Lead the outlet and day-to-day operations, managing the team and guest experience.
• Recruit, train and supervise a large team and management, with ongoing coaching.
• Build a culture of outstanding customer service and high service standards.
• Take full accountability for budgeting, cost control and profitability.
• Implement strategies to improve efficiency and revenue generation.
• Collaborate with the kitchen to develop menus and beverage offers.
• Ensure health & safety, licensing and other legal requirements are met.
• Oversee stock control, monitor stock levels, minimise waste, manage suppliers.

Conhecimentos

Leadership

Team management

Budgeting

Cost control

F&B operations

Problem solving

Attention to detail

Descrição da oferta de emprego

The Belfry Hotel & Resort is an award-winning destination with 450+ luxurious rooms and suites, a selection of vibrant restaurants and bars, versatile event and meeting spaces and a relaxing leisure club and spa. Our three exceptional golf courses - including the legendary Brabazon - are celebrated around the world. Whether you're inspired by our iconic fairways, drawn to the tranquillity of the spa, excited by guest-facing roles, or energised by the work behind the scenes, you'll find your place within our dynamic and welcoming team.

The Belfry has undergone a major expansion and renovation with an investment of over £80 million, marking an exciting chapter in our history. The resort has been transformed with the addition of The Masters Suite, a stunning new event space, a state-of-the-art leisure club plus a host of other enhancements that elevate the Belfry experience like never before.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2026 Caterer’s Top 30 Best Places to Work and the Sunday Times Top 10 Places to Work 2026.

Brabazon Bar

The Brabazon Bar is the vibrant social hub of our resort, where energy, creativity, and connection come together. From expertly brewed coffees and light bites in the morning, to elegant afternoon tea and hand-crafted cocktails by night, no two shifts are ever the same. As the soundtrack of live weekend music fills the room, the bar comes alive with guests looking for great service and unforgettable moments. If you thrive in a fast-paced, dynamic environment, this is where your hospitality skills can truly shine.

Salary

The base annual rate for this role is £35,000.00 per annum, plus service charge.

About the role:

• Leading the overall outlet and day-to-day operations including managing the team, ensuring high-quality service, and maintaining a high standard of guest experience.
• Recruiting, training, and supervising a large team and management whilst providing ongoing training and coaching to meet operational goals
• Building a culture of outstanding customer service setting high standards for service quality and striving to exceed guest expectations
• Take full accountability for all financial aspects of the outlet, including budgeting, cost control, and maximising profitability
• Implementing strategies and innovation to improve efficiency and revenue generation
• Collaborating with the kitchen team to develop menus that align with customer preferences and market trends whilst developing the beverage products and offer
• Ensuring compliance with all health & safety, licensing and other legal requirements to maintain a safe environment for both guests and customer
• Overseeing stock control, including monitoring stock levels, minimising waste, and managing supplier relationships

About you:

• Proven experience leading a large volume food and beverage and/or bar outlet
• Strong leadership skills to effectively guide and motivate the team
• Ability able to think critically, solve problems quickly and act with agility
• Effective organisation and multitasking skills
• Collaborative and the ability to work well within a team environment
• High levels of attention to detail
• A genuine passion for food, drink and true hospitality

Belfry Benefits

Learning & Development

We invest in our people through hands-on coaching, mentoring, and a wide range of in-house training, supported by our online learning hub, The Belfry Campus. Apprenticeships across multiple roles offer nationally recognised qualifications, while our LEAD development programme supports career progression from entry level to senior leadership. We proudly promote from within wherever possible, with clear development pathways to help you reach your full potential.

Wellness

Your wellbeing matters. In partnership with The Burnt Chef Project, we offer mental health support and funded counselling, alongside life assurance, 24/7 GP access, health cash plans, and menopause support. Wagestream helps you manage your earnings and savings, while our Cycle2Work scheme and discounted gym memberships encourage a healthy lifestyle.

Showing Our Appreciation

We recognise and reward our teams through the Belfry Awards, long service recognition, loyalty rewards, and additional holidays. Enjoy generous discounts across the resort for you, friends, and family, plus everyday savings through Perkbox. Free onsite parking and complimentary meals during shifts are also provided.

Making a Difference

Sustainability and community are at the heart of what we do. Set within 550 acres, we are proud holders of Earthcheck, Green Tourism, and GEO certifications. Our ESG led approach drives meaningful community impact and charitable fundraising, alongside our commitment to environmental stewardship.

Our Values

Working here means being part of a supportive, values driven community. Our Belfry Beliefs - Make a Difference, Own Our Actions, Better Together, and Deliver Every Day - guide how we work, support one another, and succeed together.