Managed Services HCM Lead

Inoapps Ltd; United Kingdom; On-site; GBP 90,000 - 120,000; Full time

Job summary

Inoapps Ltd is seeking a dynamic Managed Services HCM Lead to head a distributed team delivering high-quality HCM support and continuous improvement. The role blends people leadership, KPI management, customer escalation handling, and deep Oracle HCM expertise to drive service excellence and growth.

You will set priorities, monitor KPIs, manage escalations, and collaborate with cross-functional teams to align managed services with business objectives while developing Oracle HCM capabilities and

Qualifications

• 5+ years in managed services, preferably within HCM.
• Thorough knowledge of Oracle HCM modules and related integrations.
• Current Oracle HCM certification (or ability to obtain within 12 months).
• Strong analytical skills with a track record of KPI monitoring and reporting.
• Excellent communication and stakeholder management abilities.

Responsibilities

• Set clear priorities, conduct regular one‑to‑ones, and support team development and performance.
• Review weekly risks, workload, and KPI trends; produce monthly KPI reports for stakeholders.
• Provide timely updates to customers and resolve escalations swiftly and effectively.
• Drive internal improvement initiatives, including knowledge sharing, learning programs, and process enhancements.
• Develop and maintain Oracle HCM capability, achieving and renewing Oracle certifications.
• Manage a globally distributed team across multiple time zones, ensuring coverage and collaboration.
• Oversee ticket queues and SLA compliance, balancing workload and service delivery.
• Identify and mitigate service risks, implementing corrective actions as needed.
• Foster a culture of continuous learning and professional growth within the team.
• Collaborate with cross‑functional teams to align managed services with broader business objectives.

Skills

Leadership

KPI management

Stakeholder management

Communication

Education

Bachelor's degree in Business/IT/HR

Tools

Oracle HCM

Job description

Inoapps Limited is seeking a dynamic Managed Services HCM Lead to head a distributed team responsible for delivering high‑quality HCM support and continuous improvement. The role combines people leadership, KPI management, customer escalation handling, and the development of deep Oracle HCM expertise to ensure service excellence and strategic growth.

Responsibilities

• Set clear priorities, conduct regular one‑to‑ones, and support team development and performance.
• Review weekly risks, workload, and KPI trends; produce monthly KPI reports for stakeholders.
• Provide timely updates to customers and resolve escalations swiftly and effectively.
• Drive internal improvement initiatives, including knowledge sharing, learning programs, and process enhancements.
• Develop and maintain Oracle HCM capability, achieving and renewing Oracle certifications.
• Manage a globally distributed team across multiple time zones, ensuring coverage and collaboration.
• Oversee ticket queues and SLA compliance, balancing workload and service delivery.
• Identify and mitigate service risks, implementing corrective actions as needed.
• Foster a culture of continuous learning and professional growth within the team.
• Collaborate with cross‑functional teams to align managed services with broader business objectives.

Qualifications

• Minimum 5 years of experience in managed services, preferably within HCM.
• Thorough knowledge of Oracle HCM modules and related integrations.
• Current Oracle HCM certification (or ability to obtain within 12 months).
• Strong analytical skills with a track record of KPI monitoring and reporting.
• Excellent communication and stakeholder management abilities.
• Demonstrated ability to handle high‑severity escalations and resolve issues quickly.
• Experience driving process improvement and knowledge‑sharing initiatives.
• Bachelor's degree in Business, IT, Human Resources, or related field (or equivalent experience).
• Customer‑focused mindset with a commitment to service excellence.

About Us

We focus exclusively on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for our clients, which deliver operational excellence and maximise the benefits of their Oracle investment. Choose Inoapps and we'll support you throughout your Oracle journey, working in partnership to deliver superior solutions with lasting value.