Managed Service Architect MSP

Client Server Ltd.; Preston; Hybrid; GBP 85,000 - 100,000; Full time

Benefits offered by this job

Pension

Hybrid working

Travel to client sites

Job summary

Client Server Limited in the Preston area is seeking a Managed Service Architect to shape and price our MSP offerings. You will own the service catalogue and define scope, SLAs and resourcing for complex, cloud-enabled managed services.

This role is mostly home-based with regular Preston office days and client site visits 3-4 days a month. You will analyse live service performance and costs to optimise pricing and margins and guide renewals and handovers into live service.

Qualifications

• Experience scoping, designing and costing IT managed services, ideally within an MSP.
• Ability to build bottom-up cost models, developing pricing to protect service margins.
• Experience owning or contributing to a managed service catalogue and lifecycles.
• Pre-sales experience including RFPs and tender responses, presenting service designs.

Responsibilities

• Own and develop the managed service catalogue, shaping new offerings and ensuring viability.
• Define service scope, operating models, SLAs and resourcing for complex managed services.
• Analyse live service performance and costs to refine pricing and margin; lead renewals.
• Act as the link between sales and delivery, overseeing handovers into live service.

Skills

Handled managed services cost models

Job description

Preston, Lancashire | £85k - £100k per year

Managed Service Architect MSP Preston / WFH to £100k

Do you have experience of scoping and costing managed services?

You could be progressing your career at a growing software and technology consultancy.

As Managed Service Architect, you'll own and develop the managed service product catalogue, shaping new offerings and ensuring they are commercially viable, operationally deliverable and aligned with customer needs. Collaborating with Pre-sales Solution Architects, you'll lead the design of complex, non-standard managed services across Azure, Microsoft 365, Google Workspace and Google Cloud, defining service scope, operating models, SLAs and resourcing.

You'll also analyse live service performance and costs to refine pricing and margin, lead contract renewals and identify opportunities to transition bespoke services onto standard offerings. Acting as the link between sales and delivery, you'll validate solutions with operational teams, oversee handovers into live service and help grow the catalogue as the business evolves. You'll also coach pre-sales and account teams to make greater use of standard service models.

Location / WFH:

You'll be mostly based from home, joining colleagues in the Preston office or visiting client sites 3-4 days a month.

Please note: you'll be expected in the Preston office for the first 3-4 weeks to complete onboarding.

About you:

• You have experience of scoping, designing and costing IT managed services, ideally within an MSP, with a strong understanding of live service delivery


• You're confident building bottom-up effort and cost models, developing pricing and protecting service margins


• You have experience of owning or contributing to a managed service catalogue, including designing new offerings and managing their lifecycle
  
• You have experience of reviewing, restructuring and repricing existing managed service contracts, particularly at renewal


• You have pre-sales experience, including producing RFP and tender responses and presenting service designs to customers


• You're familiar with cloud and workplace services, ideally Azure and Microsoft 365; Google Cloud and Workspace experience advantageous


• You're commercially minded and pragmatic, with strong communication skills and the confidence to challenge proposals that are not operationally or financially viable

What's in it for you:

As a Managed Service Architect you will receive a competitive package:

• Salary to £100k


• Pension


• Hybrid working x2 days office per week, also travel to client sites