Managed Print Field Service Engineer

JR United Kingdom; York; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading workplace technology services provider seeks a Managed Print Field Service Engineer based in London/Kent. Candidates will be responsible for ensuring efficient operation of print solutions and must possess a customer-centric approach with strong troubleshooting skills. Join a vibrant, employee-owned environment with competitive benefits and a focus on work-life balance!

Benefits

Summer Hours

Christmas Closure

Birthday Off

Health Cash Plan

Employee Assist Programme

Gym Discounts

Regular social events

Qualifications

• Experience in managed print solutions.
• Strong technical skills with a focus on customer satisfaction.
• Ability to perform diagnostics and maintenance.

Responsibilities

• Provide on-site support for managed print solutions.
• Diagnose and resolve technical issues.
• Perform regular maintenance and user training.

Skills

Customer service

Troubleshooting

Technical support

Tools

Canon MFDs

Job description

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Managed Print Field Service Engineer, York

Client: FUTERA

Location: London/Kent

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Exciting Opportunity for a Managed Print Field Service Engineer!

(Location: London/Kent)

Are you an experienced engineer with a passion for customer service and troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA - a leader in Workplace Technology Services, where your expertise will make a real impact!

We are seeking a talented Field Service Engineer for the London/Kent region to join our team.

About Us

FUTERA is a dynamic and agile workplace technology services company. We deliver comprehensive hardware, software & managed services to businesses across the UK. With over 35+ years of experience, we possess invaluable insights into the challenges faced by both local and global enterprises. Our extensive portfolio is meticulously curated to tackle these issues head-on. As an independent entity, we have the freedom to select the best-fit products and services for each of our customers. Supported by our highly knowledgeable and dedicated teams, we guarantee unwavering reliability in every aspect of our operations.

Why Join Us?

• Cutting-Edge Tech: Work with the latest innovations in Managed Print and I.T. Services.
• Employee Owned: As one of only a handful of Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we believe in sharing success with those who create it.
• Empowered Culture: A supportive, agile, and collaborative environment where your ideas matter.
• Competitive Package: Attractive salary and benefits.
• Work-Life Balance: Enjoy perks like Summer Hours, Christmas Closure, and your Birthday Off!
• Health & Wellbeing: Health Cash Plan for you and your family, Employee Assist Programme, Gym Discounts and more.
• Fun & Engaging: Regular social events and team-building activities.

The Role: Field Service Engineer

In this role, you will be responsible for:

• Providing on-site support for our managed print solutions, ensuring our clients' systems are running smoothly and efficiently.
• Diagnosing and resolving technical issues, performing regular maintenance, and providing training to end-users.
• Completing preventative maintenance and field modifications.
• Maintaining service records in a timely manner.
• Keeping up to date on administrative responsibilities such as maintaining service records in a timely manner.
• Maintaining daily communications with customers and service desk to ensure resolution and proper follow-up.
• Driving efficiency and customer satisfaction.
• Location: London/South East

The ideal candidate will have experience in the managed print field, preferably on Canon MFDs, strong technical skills, and a customer-centric approach. If you enjoy working in a fast-paced environment and are a problem-solver, apply now and take the next step in your career!