Technical Support Engineer - Field

TN United Kingdom; Mansfield; On-site; GBP 30,000 - 50,000; Full time

Job summary

An innovative technology solutions provider seeks a Technical Support Engineer to join their dynamic team in Mansfield. This role offers the opportunity to work in diverse computing environments, supporting clients both remotely and onsite. You will be responsible for troubleshooting and resolving a variety of IT issues, from desktop support to network connectivity. Ideal candidates will possess strong problem-solving skills and a customer-oriented mindset, thriving in a collaborative environment. If you're eager to develop your skills and grow your career in IT, this position offers the perfect platform for your ambitions.

Qualifications

• 2-4+ years of desktop support experience required.
• Excellent problem-solving and communication skills are essential.

Responsibilities

• Handle diverse computing environments across various business clients.
• Resolve incidents related to mail applications and networked printers.

Skills

Problem-solving skills

Communication skills

Desktop support experience

Customer service orientation

Active Directory knowledge

Mobile device troubleshooting

Education

Bachelor’s or technical degree

Tools

Microsoft Office

Outlook

Windows OS

VMWare

Job description

Social network you want to login/join with:

Technical Support Engineer - Field, Mansfield

Client:

Location:

Mansfield, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

f56d737a9819

Job Views:

5

Posted:

02.05.2025

Expiry Date:

16.06.2025

Job Description:

About Us: Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.

Our corporate culture, engineering talent, customer-centric approach, and focus on NextGen services help us stand out among our peers.

Thrive seeks individuals eager to develop valuable skills and build a career, not just a job. If you thrive in a work-hard, play-hard environment and seek guidance, training, and growth opportunities, welcome to THRIVE!

Position Overview:

The Tier 1 Engineer will support clients remotely and occasionally onsite, interacting heavily with end-users in diverse computing environments. We are looking for candidates with technical proficiency, strong communication skills, and a desire to learn and be involved in all aspects of IT. Thrive offers a dynamic work environment with diverse opportunities for growth. Employees work independently and collaboratively to provide top-tier IT support.

Responsibilities:

1. Handle diverse computing environments across various business clients.
2. Analyze and document unfamiliar client/server networks and determine the quickest resolution.
3. Perform rapid workstation incident analysis and identify causes.
4. Set appropriate client expectations during troubleshooting.
5. Use software utilities, Thrive's Protect software, and vendor tools for incident resolution.
6. Monitor the Remote Service Center (RSC) Service Board for new tickets.
7. Prioritize and manage support tickets.
8. Follow escalation procedures to Tier 2 engineers.
9. Communicate troubleshooting steps clearly to clients.
10. Resolve incidents related to mail applications, Office 365, connectivity, VIP workstation issues, file restores, remote access, password resets, and networked printers.

Requirements:

• Bachelor’s or technical degree or equivalent experience.
• Excellent problem-solving skills, prioritization, and coordination.
• 2-4+ years of desktop support experience.
• Knowledge of mobile device troubleshooting.
• Experience with Microsoft Office and Outlook.
• Hardware troubleshooting skills.
• Active Directory knowledge.
• Ability to communicate technical info to non-technical audiences.
• Customer service-oriented mindset.
• Ability to work independently and in a team.
• Effective written and oral communication skills.
• Willingness to travel if needed in the Greater Boston area.

Preferred Technical Knowledge:

• In-depth Windows OS knowledge (7, 8.1, 10).
• Experience with Windows Server, monitoring, remote management, Apple OS, and VMWare.

Preferred Certifications:

• CompTIA Net+
• Microsoft MCP/MCITP/MCSA.