Managed Print Field Service Engineer

JR United Kingdom; Guildford; On-site; GBP 25,000 - 40,000; Full time

Job summary

A leading company in Workplace Technology Services seeks a Managed Print Field Service Engineer to join their team in the London/Kent region. The role involves providing on-site support for managed print solutions, resolving technical issues, and ensuring customer satisfaction. Ideal candidates will have strong technical skills and a passion for customer service in a dynamic environment.

Benefits

Employee Owned

Competitive salary and benefits

Work-Life Balance

Health & Wellbeing Benefits

Social events and team-building activities

Qualifications

• Experience in managed print solutions is preferred.
• Strong technical skills with a focus on customer-centric approaches.

Responsibilities

• Providing on-site support for managed print solutions.
• Diagnosing and resolving technical issues.
• Completing preventative maintenance and field modifications.
• Maintaining service records.

Skills

Customer Service

Troubleshooting

Problem-Solving

Technical Skills

Tools

Canon MFDs

Job description

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Managed Print Field Service Engineer, Guildford

Client: FUTERA

Location: Guildford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 3

Posted: 31.05.2025

Expiry Date: 15.07.2025

Job Description:

Exciting Opportunity for a Managed Print Field Service Engineer!

(Location: London/Kent)

Are you an experienced engineer with a passion for customer service and troubleshooting? Do you have a proven track record in the Managed Print Industry? Join us at FUTERA — a leader in Workplace Technology Services, where your expertise will make a real impact!

We are seeking a talented Field Service Engineer for the London/Kent region to join our team.

About Us

FUTERA is a dynamic and agile workplace technology services company delivering comprehensive hardware, software, and managed services across the UK. With over 35+ years of experience, we understand the challenges faced by local and global enterprises. Our extensive portfolio is curated to address these issues effectively. As an independent company, we select the best-fit products and services for each customer, supported by dedicated teams ensuring reliability.

Why Join Us?

• Cutting-Edge Tech: Work with the latest innovations in Managed Print and IT Services.
• Employee Owned: As one of the few Employee-Owned (EOT) Managed Service Providers (MSPs) in the UK, we share success with our team.
• Empowered Culture: Supportive, agile, and collaborative environment where your ideas matter.
• Competitive Package: Attractive salary and benefits.
• Work-Life Balance: Summer Hours, Christmas Closure, Birthday Off, and more.
• Health & Wellbeing: Health Cash Plan, Employee Assistance Programme, Gym Discounts, etc.
• Fun & Engagement: Social events and team-building activities.

The Role: Field Service Engineer

In this role, you will be responsible for:

• Providing on-site support for managed print solutions, ensuring systems run smoothly.
• Diagnosing and resolving technical issues, performing maintenance, and training end-users.
• Completing preventative maintenance and field modifications.
• Maintaining service records and administrative responsibilities.
• Communicating daily with customers and the service desk to ensure resolution and follow-up.
• Driving efficiency and customer satisfaction.

Location: London/South East

The ideal candidate will have experience with managed print, preferably Canon MFDs, strong technical skills, and a customer-centric approach. If you enjoy problem-solving in a fast-paced environment, apply now to advance your career!