Major & Complex Loss Adjuster

Gallagher Bassett; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Career development

Learning opportunities

People-first culture

Global reach

Job summary

Gallagher Bassett is seeking an experienced Senior Major and Complex Loss Adjuster to lead high‑value property claims across multiple sectors in the UK. You will report to the Head of Major and Complex Loss, delivering specialist handling, client engagement, and strategic instruction.

Ideal candidates bring extensive property MCL experience, strong reporting skills, and a proactive, collaborative approach to stakeholder management.

Qualifications

• Extensive experience in handling major and complex property claims across commercial, domestic, construction and other property losses.
• Proven ability to manage high-value claims with technical precision and professionalism.
• ACILA qualification is desirable, but candidates with significant experience working towards accreditation will be considered.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to build trust and credibility with clients, brokers, and stakeholders across sectors.
• Strong written and verbal communication skills, including detailed reports.
• Proactive approach to resolving challenges and achieving positive outcomes for clients.
• Strong organizational skills to manage multiple claims and priorities.
• Full, clean driving licence and eligible to work in the UK.

Responsibilities

• Manage a diverse portfolio of major and complex property claims from instruction to settlement.
• Handle claims across commercial, domestic, construction, and other property-related sectors.
• Ensure claims are managed to company and client service standards with KPIs.
• Produce high-quality reports and correspondence for clients, brokers, and stakeholders.
• Provide technical guidance to ensure optimal outcomes for complex claims.
• Build and maintain relationships with clients, brokers, insurers and stakeholders.
• Represent the organisation professionally in client meetings and industry events.
• Mentor junior team members and support Head of MCL in achieving goals.
• Contribute to tenders and client presentations; stay updated on industry regulatory changes.

Skills

Major claims handling

Client engagement

Negotiation

Report writing

Communication

Time management

Education

ACILA (desirable)

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

We’re looking for an experienced and skilled Senior Major and Complex Loss Adjuster to join our team. Reporting directly to the Head of Major and Complex Loss (MCL), you’ll manage high-value and complex property claims across a variety of sectors, including commercial, domestic, construction, and other property-related losses. This role is ideal for a professional with extensive experience in property MCL claims handling, strong client engagement skills, and a commitment to delivering exceptional service. While an ACILA qualification is highly desirable, we also welcome applications from candidates with significant experience in major and complex property loss adjusting who are working towards this accreditation.

How You’ll Make An Impact

• Manage a diverse portfolio of major and complex property claims, from instruction to settlement.
• Handle claims across commercial, domestic, construction, and other property-related sectors.
• Ensure claims are managed in line with company and client service standards, meeting agreed KPIs.
• Produce high-quality, tailored reports and correspondence for clients, brokers, and stakeholders.
• Provide technical expertise and guidance to ensure optimal outcomes for complex claims.
• Build and maintain strong relationships with clients, brokers, insurers, and other stakeholders.
• Represent the organisation professionally in client meetings, industry events, and the wider insurance market.
• Act as a trusted advisor to clients, ensuring satisfaction and retention through excellent service delivery.
• Support the Head of MCL in achieving team goals and delivering strong financial performance.
• Provide mentorship and technical guidance to junior team members.
• Contribute to business development activities, including tenders and client presentations.
• Stay updated on industry trends, regulatory changes, and best practices to ensure compliance and innovation.

About You

• Extensive experience in handling major and complex property claims, including commercial, domestic, construction, and other property-related losses.
• Proven ability to manage high-value claims with technical precision and professionalism.
• ACILA qualification is highly desirable, but candidates with significant experience working towards this accreditation will also be considered.
• Exceptional interpersonal, communication, and negotiation skills.
• Proven ability to build trust and credibility with clients, brokers, and stakeholders across various sectors.
• Strong written and verbal communication skills, including the ability to produce detailed and accurate reports.
• Proactive approach to resolving challenges and achieving positive outcomes for clients.
• Strong organisational skills with the ability to manage multiple claims and priorities effectively.
• Ability to work under pressure and meet deadlines in a fast-paced environment.
• Full, clean driving licence.
• Eligible to work in the UK.

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)