Adjuster Field Team Manager

Gallagher; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Gallagher is seeking a Field Team Manager - Loss Adjusting Services to lead a team of fee-earning Loss Adjusters across a designated area. The role blends leadership with hands-on claims management to deliver exceptional outcomes for clients, brokers and policyholders.

You will review reports, provide technical guidance, and ensure performance against KPIs while maintaining strong stakeholder relationships and service levels.

Qualifications

• Strong leadership and people management skills.
• In-depth knowledge of loss adjusting, claims handling, and insurance principles.
• Proven ability to manage performance against KPIs and deliver results.
• Excellent communication and interpersonal skills to build stakeholder relationships.

Responsibilities

• Lead, motivate and develop a team of Loss Adjusters, driving performance against operational and financial targets.
• Conduct regular one-to-ones, performance reviews and appraisals to support employee development.
• Partner with technical leaders to identify coaching, training and development opportunities.
• Personally manage a portfolio of claims, ensuring timely and accurate resolution.
• Provide technical guidance and act as escalation point for complex claims.
• Review and approve reports, ensuring accuracy and quality standards.
• Build and maintain strong relationships with clients, brokers and policyholders.
• Monitor workloads and ensure claims progress aligns with SLAs and objectives.
• Foster a positive, collaborative, high-performing team culture.

Skills

Leadership

People management

Loss adjusting knowledge

Claims handling

Insurance principles

KPI management

Communication

Analytical thinking

Prioritization

Education

CILA/CII qualifications

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Are you ready to lead and inspire a team of Loss Adjusters while delivering exceptional claims management services?

As a Field Team Manager - Loss Adjusting Services, you will oversee the performance of a team of fee-earning Loss Adjusters within a designated geographical area.

This role combines leadership, technical expertise, and hands-on claims management to ensure outstanding service delivery to clients, brokers, policyholders, and assessors. You will manage performance against key KPIs, provide technical guidance, review reports, and foster strong relationships with stakeholders through effective communication.

This is a remote working role, with travel as and when required.

How you'll make an impact

• Lead, motivate and develop a team of Loss Adjusters, driving performance against key operational and financial targets.
• Conduct regular one-to-ones, performance reviews and appraisals to support employee development and engagement.
• Partner with technical leaders to identify coaching, training and development opportunities.
• Personally manage a portfolio of claims, ensuring timely and accurate resolution.
• Provide technical guidance and act as an escalation point for complex claims matters.
• Review and approve reports, ensuring technical accuracy, compliance and quality standards are maintained.
• Build and maintain strong relationships with clients, brokers, policyholders and key stakeholders.
• Monitor workloads and ensure claims are progressed in line with service level agreements and business objectives.
• Foster a positive, collaborative and high-performing team culture.

About you

Skills and Competencies

• Strong leadership and people management skills, with the ability to inspire and motivate a team.
• In-depth technical knowledge of loss adjusting, claims handling, and insurance principles.
• Proven ability to manage performance against KPIs and deliver results.
• Excellent communication and interpersonal skills to build strong stakeholder relationships.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to work under pressure and manage competing priorities effectively.

Qualifications and Experience

• CILA and/or CII qualifications are advantageous but not essential.
• Vast experience in loss adjusting or claims management, ideally with team leadership experience.
• Proven track record of managing claims and delivering results in a fee-earning environment.
• Experience in preparing, reviewing, and approving loss adjuster reports.
• Eligible to work in the UK

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)