Property Loss Adjuster

Arthur J. Gallagher & Co. (AJG); Greater London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Benefits program

Learning opportunities

People-first culture

Global reach

Job summary

Gallagher Bassett in the UK is seeking a Property Loss Adjuster to manage a diverse portfolio of property claims, working with insurers, policyholders, brokers, and contractors to deliver excellent outcomes.

You will investigate, settle and report on claims cradle-to-grave, applying knowledge of construction, mitigation and liability, with strong communication and organisational skills to maintain high service standards across multiple stakeholders.

Qualifications

• Experience handling property claims from cradle to grave.
• Strong investigation and claim management skills.
• Understanding of construction, mitigation and liability principles.
• Ability to assess policy coverage and quantum.
• Excellent written and verbal communication.
• Experience working with insurers, policyholders and contractors.
• Strong relationship-building and customer-focused approach.
• Excellent organisational skills and attention to detail.
• Ability to manage a varied caseload and prioritise effectively.

Responsibilities

• Managing a varied caseload of commercial and domestic property claims.
• Investigating losses and producing detailed reports and recommendations.
• Assessing policy coverage, liability, scope of works and quantum.
• Negotiating settlements and pursuing recoveries where appropriate.
• Liaising with insurers, policyholders, brokers, builders, contractors and other stakeholders.
• Scheduling and overseeing repair works where required.
• Attending client meetings, site visits and other claim-related appointments.
• Contributing to claims audits and maintaining accurate records.
• Ensuring all claims are handled with integrity, professionalism and in line with company procedures.

Skills

Property claims management

Investigation skills

Policy coverage assessment

Communication skills

Relationship-building

Organisational skills

Time management

Education

CILA/CII qualifications

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose.

Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here.

We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence.

Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

We are looking for a Property Loss Adjuster to handle a diverse caseload of property claims, working closely with insurers, policyholders, brokers, contractors and other stakeholders to deliver excellent customer outcomes.

How you'll make an impact

As a Property Loss Adjuster, you will be responsible for investigating, managing and settling a wide range of property claims. You'll take ownership of claims from cradle to grave, ensuring each case is handled fairly, efficiently and in line with client requirements.

Key responsibilities include:

• Managing a varied caseload of commercial and domestic property claims.
• Investigating losses and producing detailed reports and recommendations.
• Assessing policy coverage, liability, scope of works and quantum.
• Negotiating settlements and pursuing recoveries where appropriate.
• Working across a broad range of risks including Commercial Property, Domestic Property, Real Estate, High Net Worth, Public Sector and Local Authority claims.
• Liaising with insurers, policyholders, brokers, builders, contractors and other stakeholders throughout the claims lifecycle.
• Scheduling and overseeing repair works where required.
• Attending client meetings, site visits and other claim-related appointments.
• Contributing to claims audits and maintaining accurate records.
• Ensuring all claims are handled with integrity, professionalism and in line with company procedures.

About You

To be successful in this role, you'll have:

• Experience handling property claims from cradle to grave.
• Strong investigation and claim management skills.
• A good understanding of construction, mitigation and liability principles.
• The ability to assess policy coverage and quantum with confidence.
• Excellent written and verbal communication skills.
• Experience working with insurers, policyholders and contractors.
• Strong relationship-building skills and a customer-focused approach.
• Excellent organisational skills with strong attention to detail.
• The ability to manage a varied caseload and prioritise effectively.

Desirable

• CILA and/or CII qualifications.
• Previous experience adjusting or handling complex property losses.
• Exposure to commercial property, real estate or public sector claims.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)