Major/Complex Loss Adjuster

Lawes Insurance Recruitment; Cambridgeshire and Peterborough; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a Major & Complex Loss Adjuster to manage high-value claims with professionalism and expertise. This role involves handling complex claims, often exceeding £100k, and requires a detail-oriented approach to ensure thorough investigations and client satisfaction. As a key player in the Major Loss & Complex Loss Team, you will collaborate with various stakeholders, including local government and emergency services, to deliver exceptional service. If you are an ambitious individual with a recognized industry name and a passion for driving success, this is an exciting opportunity to make a significant impact within the company and its clients.

Qualifications

• ACILA or similar qualification with a desire to continue learning.
• Extensive knowledge of FSA procedures and TCF initiatives.

Responsibilities

• Manage complex claims, ensuring high-quality service delivery.
• Collaborate with various teams and third parties on claims.

Skills

Claims Management

Attention to Detail

Technical Knowledge

Client Relationship Management

Influencing Skills

Financial Acumen

MS Office Proficiency

Education

ACILA or similar qualification

Tools

MS Office Suite

Job description

Contract – Permanent

Location – Cambridgeshire

Responsible for managing the more technical and complex claims ranging from flood damage resulting in Business Interruption to claims associated with catastrophic events within our clients' Major Loss & Complex Loss Team. The role will be home-based with regular regional travel required, including occasional overnight stays depending upon location.

As a Major & Complex Loss Adjuster, you’ll play an integral part in delivering a high-quality, professional service to clients, managing an active caseload of predominantly commercial claims over 100k in value, often containing material damage and business interruption matters. The work often requires a partnership approach in collaborating with other business streams and third parties, such as our Casualty/Liability team or local government and emergency services; hence, your attention to detail and thorough investigation is paramount.

This is a great opportunity for an experienced Adjuster to make their mark within this business and with their clients. The job requires foresight, ambition, and tenacity and brings with it the prospect of success and significant rewards.

Already successful in handling large property or complex claims, you’ll have the confidence and professionalism to manage high-profile and high-value incidents, combined with the ability to promote our business and advocate for our ways of working.

Ideally a recognized name within the industry, you’ll have previous experience to bring at a senior adjusting level and have/be:

1. ACILA or similar with the desire to continue learning and/or full qualifications
2. Extensive knowledge and understanding of FSA procedures and TCF initiatives
3. Extensive technical knowledge within the adjusting arena at a complex loss level
4. Understanding of Client SLA compliance/productivity/quality requirements
5. Able to embrace technology and be proficient in the MS Office suite
6. The ability to influence key personnel to give the product a competitive edge
7. Someone who can inspire others to deliver excellent service to differing people, with differing expectations, in a range of commercial environments
8. A sound understanding of financial aspects coupled with the ability to lead others to achieving agreed targets
9. A full UK driving licence, with the willingness to travel to regional offices when required
10. A high achiever, capable of presenting the product to its best advantage

For extra information please contact: Glen Parker