Domestic Major Loss Adjuster

Political, International and Development Studies Student Association; Leicester; Remote; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Domestic Major Loss Adjuster to join their Technical Claims team. This home-based role offers the chance to manage high-value domestic claims, ensuring customer satisfaction while navigating complex insurance principles. With a focus on flexibility and collaboration, the position involves travel across the Midlands and Leicestershire, making a significant impact on clients' experiences. Enjoy a competitive salary, generous benefits, and the opportunity to contribute to a diverse and inclusive workplace. If you are passionate about delivering exceptional service in the insurance sector, this role is perfect for you.

Benefits

Competitive salary

8% annual bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Discounts on Aviva products

Free Aviva shares through Share Plan

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Proven record of handling high-value domestic claims.
• Qualified to Cert CII minimum, with aspirations for Dip CII.

Responsibilities

• Manage household and residential commercial claims from instruction to completion.
• Provide customer-focused, cost-effective service.

Skills

Experience with complex home claims

Cert CII qualification

Technical insurance principles knowledge

Understanding of building practices

Claims management from start to finish

Education

Cert CII

Dip CII or comparable CILA qualifications

Job description

Join to apply for the Domestic Major Loss Adjuster role at Political, International and Development Studies Student Association

We have a fantastic opportunity for a permanent Domestic Major Loss Adjuster, a home-based position visiting customers across the Midlands and Leicestershire, with travel throughout.

Are you passionate about high-value domestic home claims? Do you enjoy working in the field? If so, we'd love to hear from you!

A Bit About The Job

As part of Aviva's Technical Claims team, we seek an experienced insurance professional with a proven record of handling high-value and complex domestic claims.

We operate an in-house claims service for a leading field claims provider, delivering bespoke, hands-on service managing all claim aspects from start to finish.

Your responsibilities include providing customer-focused, cost-effective service by handling household and residential commercial claims from instruction to completion, within financial authority limits. The role involves travel across the UK and may require flexible working hours, including evenings and weekends.

Skills And Experience Needed

• Experience with complex home claims, including losses over £100,000.
• Qualified to Cert CII minimum, with aspirations for Dip CII; comparable CILA qualifications are accepted.
• Deep knowledge of technical insurance principles, with some experience in subrogation, underwriting, and ABI report writing.
• Understanding of building practices, regulations, property reinstatement, and tendering processes.
• Proven ability to manage claims from start to finish, with a focus on customer satisfaction.

What You’ll Get

• Competitive salary (dependent on location, skills, experience, and qualifications).
• Bonus opportunity of 8% of annual salary, based on performance.
• Generous pension scheme with up to 14% contribution from Aviva.
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days.
• Discounts on Aviva products and other retailers.
• Up to £1,200 of free Aviva shares annually through our Share Plan, plus participation in the Save As You Earn scheme.
• Supportive policies including parental and carers leave.
• Flexible benefits, including sustainability options like cycle to work.
• Paid volunteering days to give back to the community.
• Wellbeing support and tools.

Inclusion and Application Details

We value diversity and welcome applicants from all backgrounds. We consider flexible working arrangements, including part-time and job sharing.

Most of our staff work around 50% in the office, combining flexibility with collaboration.

We interview every disabled applicant who meets the minimum criteria. Please inform us of any disclosed disability when applying.