Maitre D

5 Hertford Street; Greater London; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Salary up to £45k per year

Discretionary service charge

33 days holiday

Private medical and dental insurance (

Gym membership discounts

Employee Assistance Programme

Retail discounts

Cycle to Work scheme

Eyecare vouchers

£1,000 Recommend a Friend bonus

Complimentary meals on duty

Job summary

RB Holdings is seeking a Maître D for Loulou’s Nightclub at 5 Hertford Street in London. The role features evening shifts, 4 days a week (Wed–Sat), with a club environment that emphasises discretion, craftsmanship, and personalised service.

Salary package up to £45,000 per year plus discretionary service charge; 33 days holiday; private medical and dental insurance with BUPA; gym discounts and wellbeing benefits; and additional perks like a £1,000 Recommend a Friend bonus and complimentary meals

Qualifications

• Previous experience as Maître D or in a similar luxury hospitality/fine dining role.
• Strong leadership, communication, and guest relationship skills.
• Highly organised with ability to multitask in a fast-paced setting.
• Knowledge of service standards and reservation systems.

Responsibilities

• Create a seamless and memorable member experience, anticipating needs and delivering attentive service.
• Manage reservations, table allocations, seating plans, and waitlists to maximise capacity.
• Build strong relationships with members and maintain guest preferences.
• Monitor guest satisfaction and resolve feedback professionally with service and kitchen teams.
• Maintain high standards of presentation and hospitality reflecting the club’s luxury standards.

Skills

Leadership

Communication

Guest relationships

Organization

Multitasking

Attention to detail

Service standards

Reservation systems

Job description

RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly.

Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City.

We are currently seeking a Maître D to join our team in Loulou’s Nightclub at 5 Hertford Street.

Why work with us as a Maître D?

• Salary package up to £45,000 per annum, plus discretionary service charge
• 33 days' holiday, including bank holidays
• Private medical and dental insurance with BUPA
• Discounted gym membership and wellbeing benefits
• Employee Assistance Programme and retail discounts
• Cycle to Work scheme and eyecare vouchers
• £1,000 Recommend a Friend bonus
• Complimentary meals on duty
• And much more

Working Hours

• 4 days per week (Wednesday- Saturday)
• Evening shifts with 3am finish
• The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What You Will Do

• Create a seamless and memorable member experience, anticipating needs and delivering an attentive and personalised service.
• Manage reservations, table allocations, seating plans, and waitlists to maximise capacity
• Build strong relationships with members, maintaining guest preferences and profiles to enhance service.
• Monitor guest satisfaction and resolve feedback or concerns professionally, working closely with the service and kitchen teams to ensure a smooth operation.
• Maintain the highest standards of presentation, compliance, and hospitality, ensuring the restaurant and lounge areas reflect the club's luxury standards.

What are we looking for?

• Previous experience in a Maitre d’ or similar role within a luxury hospitality or fine dining environment.
• Strong leadership, communication, and guest relationship skills.
• Highly organised, with the ability to multitask in a fast-paced setting.
• Strong attention to detail, problem-solving ability, and knowledge of service standards and reservation systems.