Maitre D'

Edyn; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Training and development from day one

Team meals on shift

Hospitality discounts across the group

Job summary

Alto Nineteen, perched on Level 19 of Locke Canary Wharf in London, is seeking a Maître d’ to own the front door, the floor and the first impression. You’ll set the tempo of the night and ensure every guest feels like the best seat in the house, with a calm and confident presence in a busy environment.

You’ll lead welcome, manage reservations, coordinate with kitchen and bar, and grow regulars and VIP guests.

Qualifications

• Maître d’ level hospitality experience in busy, quality-led venues.
• Confident, warm presence with control in a full room.
• Strong experience with reservation systems (SevenRooms/OpenTable/ResDiary).
• Passion for food, drink and hospitality, with interest in Mediterranean cuisine a bonus.

Responsibilities

• Lead welcome and guest journey from booking to goodbye, making arrivals personal.
• Run reservations and floor plan to maximise covers without rushing tables.
• Set service pace with kitchen and bar for smooth room flow from seating to last orders.
• Build Regulars and VIPs, remembering names and preferences.
• Lead, coach and motivate the host and floor team each shift.
• Handle feedback and special requests with calm and charm.
• Collaborate with Restaurant and F&B Ops Managers to grow revenue and reputation.

Skills

People skills

Leadership

Hospitality know-how

Evening/weekend availability

Reservation systems

Tools

SevenRooms

OpenTable

ResDiary

Job description

Maître d’ – Alto Nineteen, Canary Wharf

Rooftop Restaurant & Bar | Level 19, Locke Canary Wharf, London E14
£40,000 OTE per year | Full time | Permanent

Nineteen floors up, the room is yours

Alto Nineteen is the newest rooftop restaurant and bar in London, sitting on Level 19 of Locke Canary Wharf with the city laid out below. Our kitchen, led by Chef Chris Dargavel, cooks modern Mediterranean food built for sharing, lingering and ordering one more plate. The bar matches it glass for glass.

We’re looking for a Maître d’ to own the front door, the floor and the first impression. You’re the person guests remember. You set the tempo of the night, read a room in seconds and make every table feel like the best seat in the house (and up here, most of them are).

What you’ll be doing

• Leading the welcome and guest journey from booking to goodbye, making every arrival feel personal


• Running the reservations book and floor plan to maximise covers without ever rushing a table


• Setting the pace of service alongside the kitchen and bar so the room flows from first seating to last orders


• Building regulars and VIPs, remembering names, preferences and the details that bring people back


• Leading, coaching and motivating the host and floor team every shift


• Handling feedback, special requests and the unexpected with calm and charm


• Working with the Restaurant Manager and F&B Operations Manager to grow revenue, reviews and reputation

Who we’re looking for

• A Maître d’, Head Host, Head Waiter or Senior Supervisor with experience in a busy, quality-led London restaurant or bar


• Someone with natural presence who’s confident, warm and in control when the room is full


• Strong experience with reservation systems such as SevenRooms, OpenTable or ResDiary


• A genuine love of food, drink and hospitality, with an interest in Mediterranean cuisine as a bonus


• A team leader who sets the standard and lifts everyone around them


• Available for evening and weekend service

Why Alto Nineteen

• £40,000 OTE annual salary, incl. tronc.


• A rare chance to shape a brand-new rooftop restaurant in one of London’s most exciting dining locations


• Be part of White Rabbit Projects, the group behindsome of the UK’s most characterful hotels, with real routes to grow across our brands


• Training and development from day one


• Team meals on shift and hospitality discounts across the group

Ready to run the room?

If you’re the Maître d’ who makes a night unforgettable, we want to meet you.