Rooftop Maître d’ – Lead an Unforgettable Canary Wharf Night

The Alice at the Randolph Hotel; Greater London; On-site; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Training and development from day one

Team meals on shift

Hospitality discounts across the group

Job summary

Alto Nineteen, perched on Level 19 of Locke Canary Wharf in London, is seeking a Maître d’ to own the front door, the floor and the first impression. You’ll set the tempo of the night and ensure every guest feels like the best seat in the house, with a calm and confident presence in a busy environment.

You’ll lead welcome, manage reservations, coordinate with kitchen and bar, and grow regulars and VIP guests.

Qualifications

• Maître d’ level hospitality experience in busy, quality-led venues.
• Confident, warm presence with control in a full room.
• Strong experience with reservation systems (SevenRooms/OpenTable/ResDiary).
• Passion for food, drink and hospitality, with interest in Mediterranean cuisine a bonus.

Responsibilities

• Lead welcome and guest journey from booking to goodbye, making arrivals personal.
• Run reservations and floor plan to maximise covers without rushing tables.
• Set service pace with kitchen and bar for smooth room flow from seating to last orders.
• Build Regulars and VIPs, remembering names and preferences.
• Lead, coach and motivate the host and floor team each shift.
• Handle feedback and special requests with calm and charm.
• Collaborate with Restaurant and F&B Ops Managers to grow revenue and reputation.

Skills

People skills

Leadership

Hospitality know-how

Evening/weekend availability

Reservation systems

Tools

SevenRooms

OpenTable

ResDiary

Job description

Alto Nineteen, perched on Level 19 of Locke Canary Wharf in London, is seeking a Maître d’ to own the front door, the floor and the first impression. You’ll set the tempo of the night and ensure every guest feels like the best seat in the house, with a calm and confident presence in a busy environment.

You’ll lead welcome, manage reservations, coordinate with kitchen and bar, and grow regulars and VIP guests.