Maintenance Team Member-Nights

Thistle Hotel Marble Arch; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant team at a well-placed hotel near Oxford Street, where you can showcase your dedication to exceptional service. As part of a dynamic maintenance team, you'll enjoy a supportive environment that encourages personal and professional growth. With numerous development opportunities and benefits, including discounted rates across the hotel group and access to a 24/7 Employee Assistance Program, this role is perfect for those looking to advance their hospitality career while making a positive impact on guest experiences. If you have a passion for service and a desire to excel, this is the opportunity for you!

Benefits

Discounted hotel rates

Interest-free season ticket loans

Employee Assistance Program

Pension and Healthcare Schemes

Wagestream access

Paid volunteering days

Recommend a friend scheme

Apprenticeships up to Level 7

Discounts through online benefits portal

Recognition program

Qualifications

• Passionate about delivering high service levels and eager to learn.
• Previous experience in a fast-paced service environment is essential.

Responsibilities

• Work independently and demonstrate a flexible approach.
• Build relationships and maintain a positive attitude in a front-line role.

Skills

Customer Service

Attention to Detail

Teamwork

Flexibility

Communication

Education

Hospitality Training

Accredited Qualifications

Job description

Job Description

The Marble Arch Hotel by Thistle, located just off Oxford Street and a short wander from the West End and Hyde Park, is perfectly placed for a shopping spree, theatre trip or walk in the park. With 692 stylish and spacious bedrooms, the latest technology, and 13 meeting rooms, we'd love you to join an exciting and vibrant team to help deliver an excellent guest experience.

The Role:

Our Hotel Maintenance Team Members are dedicated professionals who enjoy working on their own initiative, demonstrate a flexible approach, and can multi-task. Most importantly, they do all this with a positive ‘can do' attitude and a relentless drive for excellence.

What we look for:

• Passionate about delivering the highest levels of service with a desire to learn, work hard and progress
• Comfortable in a front line role facing the public
• Empathetic and able to build relationships
• An open personality who is relaxed and natural in their interactions
• Accurate with good attention to detail
• Demonstrable desire to pursue a hospitality career
• Able to work effectively as part of a team
• Previous experience in a fast paced service environment

What's in it for you?

• Great development opportunities
• Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
• Interest free season ticket loans (conditions apply)
• Access to a 24/7 Employee Assistance Program
• Pension and Healthcare Schemes
• Wagestream - get access to earned salary before payday
• Paid volunteering days
• Generous recommend a friend scheme
• Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
• Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
• Great Recognition program
• ...and many more!

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