Maintenance Team Leader

Unite Foundation; Gillingham; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading company in student accommodation seeks a Facilities Team Leader to manage maintenance services and ensure a high-quality living environment for students. The role involves leading a team, handling maintenance tasks, and providing exceptional customer service. Candidates should have experience in maintenance and strong leadership skills. Benefits include a competitive salary, annual bonus, generous holiday, and health benefits.

Benefits

Discretionary annual bonus

25 days’ paid holiday

Generous pension scheme

Health and wellbeing benefits

Enhanced Family Leave

Employee Life Assurance

Qualifications

• Must have a full UK driver’s license.
• General knowledge or experience in maintenance.
• Ability to lead your team in the absence of the Facilities Manager.

Responsibilities

• Manage planned and reactive maintenance for student properties.
• Lead a small team to provide general maintenance assistance.
• Conduct regular building checks to ensure safety and cleanliness.

Skills

Leadership

Communication

Time Management

Attention to Detail

Tools

Electrical

Plumbing

Joinery

Job description

Location: Medway

Salary: £28,898 - £34,727 per annum (depending on experience), plus bonus and benefits

Hours: 37.5 hours per week. Facilities Team Leaders work 5 days out of 7, between 8am and 8pm. Weekends will be required on a rota basis.

Keep Home Running

Are you experienced in delivering high-quality planned and reactive maintenance services in a property management environment, while keeping customers at the heart of everything you do? Then we have an exciting and varied new role for you, in a company that will recognize, reward, and grow your potential.

We are Unite Students, a progressive FTSE 100 company and the leading provider of purpose-built student accommodation in the UK. We are looking for great people to join our Customer Operations team as Facilities Team Leaders to help us provide outstanding service to the students who call US Home.

You will be responsible for a small team of Facilities Team Members, helping to maintain a well-kept, safe, secure, compliant, and efficient environment. This includes managing planned and reactive maintenance, and ensuring your team provides our students with a world-class, responsive service.

You will be able to:

• Support the Facilities Manager in building and developing a motivated, engaged, and high-performance team.
• Support routine activities of your team, including delegating tasks and setting targets.
• Support the training and development of your team members to help them reach their potential.
• Take accountability for your team’s responsiveness in solving students’ problems.
• Take accountability for your team’s performance, actively participating in performance management conversations and personal development plans.
• Assume Facilities Team Member duties when the Facilities Manager is on shift.
• Ensure compliance checks are completed correctly and on time.

You will lead and motivate your team to:

• Provide general maintenance assistance throughout our student properties, such as taking deliveries, moving furniture, and maintaining the grounds.
• Solve basic maintenance issues with a can-do attitude—fixing doors, painting walls, cleaning courtyards, or changing light bulbs.
• Assist the facilities engineering team in keeping our properties in excellent condition.
• Conduct regular building checks to ensure they are clean, safe, and secure.
• Help deliver our sustainability strategies to provide net-zero carbon accommodation and create resilient, resource-efficient assets.

What we’re looking for in you:

• Must have a full UK driver’s license.
• General knowledge or experience in maintenance, e.g., electrical, decorating, plumbing, joinery.
• Ability to lead your team in the absence of the Facilities Manager to maintain exceptional customer service.
• Ability to manage compliance and deliver a world-class experience for students.
• Fair delegation of tasks, considering your team’s strengths and weaknesses.
• Effective communication skills, including active listening and clear points.
• Great time management and organizational skills, with the ability to meet tight deadlines.
• Maintain composure and focus in difficult or pressurized situations.
• Attention to detail.
• Confidence working independently or as part of a team.
• Respect for diversity of cultures, beliefs, and backgrounds.

What You’ll Get in Return

• A discretionary annual bonus.
• 25 days’ paid holiday, an annual holiday buying scheme, and 5 additional days for long service.
• A generous pension scheme with employer contributions between 5% and 11%.
• Health and wellbeing benefits, including a Healthcare Cash Plan, Employee Assistance Programme, Wellbeing platform, and Gym benefit.
• Enhanced Family Leave: 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents.
• Other benefits: ShareSave scheme, Employee Life Assurance, discounts portal, and more.

About Unite Students

Founded in 1991, a FTSE 100 company and the UK’s largest provider of purpose-built student accommodation, with over 70,000 students across 23 towns and cities. We are committed to diversity, inclusion, and developing our teams.

Inclusion and Diversity

We embrace individuality and focus on creating inclusive teams where everyone can belong. We’re rated Gold Investors in People and strive to provide excellent learning and professional development opportunities.

Safeguarding

All new employees will be required to undertake a basic criminal record check prior to employment, at their own expense. Employment is contingent upon satisfactory clearance.

If this role excites you, we look forward to your application!