Maintenance Surveyor

Gentoo Group Limited; Sunderland; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

31 days annual leave

Early finish on Fridays

Flexible and hybrid working

Private healthcare

Pension scheme

Salary sacrifice electric vehicle

Life assurance

Job summary

Gentoo Group Limited in Sunderland is hiring a Maintenance Surveyor to join the Damp and Mould team. You will investigate reports of damp and mould, identify root causes, and propose cost‑effective repairs in line with Awaab’s Law, helping keep our homes safe, warm and affordable.

The role is based on a standard 36‑hour week, Mon–Fri, with occasional overtime and a flexible, hybrid working arrangement. A full UK driving licence and basic DBS clearance are required; training on IT systems and

Qualifications

• Excellent literacy, numeracy and IT skills.
• Experience with building and planning regulations is essential.
• Ability to work in internal and external environments.
• Planning and coordinating work with strong organisational skills.

Responsibilities

• Carry out detailed property inspections focused on damp and mould, identifying causes and recommending repairs.
• Provide guidance to customers and raise maintenance works orders.
• Identify asbestos-containing materials and coordinate survey requests; analyse results.
• Maintain accurate paperwork and reporting, including trend analysis.

Skills

Customer-focused

Literacy & numeracy

IT skills

Planning & organising

Negotiation

Problem solving

Education

ONC/HNC in Construction

Tools

Handheld device

Job description

We’re a values-driven, charitable organisation on a mission to make a real difference in Sunderland. Every day, we provide more than 60,000 people with a place they’re proud to call home. Our vision is clear: everyone deserves a good-quality home they can afford. We invest millions of pounds each year to keep our homes safe and decent, while also playing a part in tackling the UK housing crisis by building hundreds of modern, energy-efficient homes for rent right here in Sunderland. If you share our passion for creating thriving communities and want to be part of something that truly matters, we’d love for you to join us and help achieve our vision. If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.

Salary : £34,476.00

Job Description

Are you ready to make a real impact in the housing sector? Join our Property Maintenance team at Gentoo in the role of Maintenance Surveyor within our Damp and Mould team. We are dedicated to supporting our customers to live in safe, healthy, warm homes and ensuring any reports of damp or mould are dealt with efficiently and effectively. That's why we're looking for someone with expertise in identifying the root cause of defects and proposing appropriate remedial actions in line with Awaab’s Law. As a key player in our repairs service, you'll be at the forefront of investigating reports of damp and mould, understanding their causes, providing invaluable advice to our customers, and raising repair orders to keep their homes safe and comfortable. Training will be given on our IT systems used for completing reports from inspections and the moisture detection equipment used by surveyors. We support a great work-life balance. As a Maintenance Surveyor, you will work a standard 36-hour working week, Mon – Fri, with an early finish on Fridays. We ask that you have a flexible approach to meet the needs of the business, including occasional overtime as required. We are also proud to be certified as a “Great Place To Work”. A full UK driving licence and a basic DBS check (arranged and funded by Gentoo) are required for this position.

Key responsibilities will include

• Carry out detailed full property inspections with a key focus on investigating reports of damp and mould in the scope of Awaab’s Law, identifying causes and recommending effective and cost-efficient repairs /solutions.
• Provide appropriate guidance and information to customers as required.
• Identify any potential asbestos-containing materials whilst on site, coordinate asbestos survey requests and analyse results before issuing work or granting any permission requests.
• Raise maintenance works orders to properties where required (both internal & sub-contracted work) with relevant SOR, ensuring effective recording and reporting and ensuring all paperwork is completed accurately and on time.
• Identify building defects and Provide Building Technical Advice as required to members of the group as necessary, ensuring a high-quality, customer-focused service.
• Liaise with management regarding outcomes and results of inspections and trend analysis.
• Should business needs require, the ability to demonstrate competence in non-trade specific tasks, and flexibility to support the management team as and when required.

What we are looking for (essential criteria)

• A Full UK Driving Licence.
• ONC/HNC in Construction, OR the ability to demonstrate the equivalent work experience in a construction-related field.
• It is essential that you can demonstrate practical knowledge of Building and Planning Regulations, Highway Regulations and Party Wall Act, with the following experience: detecting building defects, and identifying causes of damp and mould.
• Asbestos Awareness, the successful candidate will complete an Asbestos awareness course provided by Gentoo; however, some knowledge of asbestos and the impact/processes around property repairs would be advantageous.
• Providing a customer-focused service.
• Excellent literacy, numeracy, technical and IT skills with experience of using a handheld device.
• The ability to work in internal/external environments.
• Excellent organisational, planning and negotiating skills.
• Planning and coordinating work

Desired (but not essential)

• Experience in applying damp and mould treatment products.
• Knowledge of asbestos and the impact/processes around property repairs would be advantageous.
• PASMA qualification

Some of our great benefits include

• 31 days annual leave (plus bank holidays) with an option to purchase up to 5 additional days per year.
• Early finish on Fridays
• Flexible and hybrid working.
• Free Health Cash Plan, with cashback for dental, optical, physio, wellbeing therapies and more, with some free child cover.
• Access to private healthcare through the Health Cash Plan.
• Competitive Aviva pension scheme - Gentoo will contribute up to 10% based on your personal contribution.
• Salary sacrifice electric vehicle scheme
• Enhanced family-friendly leave
• Car mileage allowance if you use your personal vehicle for business purposes.
• Life assurance cover to the value of 3 times your annual salary

We are one of the largest employers in Sunderland and a leading provider of social housing in the North East. We are officially a Great Place to Work and employ more than 1,100 people in more than 200 different job roles. We are proud of every colleague who helps make a difference in our communities and our customers’ lives

Our Values, made by colleagues for colleagues. We care about people. We take accountability. We shape the future. We bring leadership. We deliver.

If you have any accessibility needs or require adjustments, please let us know—we’re here to support you.