Maintenance Resource Planner

Algeco UK Limited; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

Algeco UK Limited is seeking a Maintenance Coordination role to plan and coordinate maintenance work with customers and Maintenance Technicians, ensuring compliance with safety regulations and company policies.

You will act as the main contact for hire contracts, address inquiries promptly, and support performance development, training records, and effective communication across departments. The role emphasizes timely issue resolution and adherence to SLAs.

Qualifications

• Experience in health, safety and environmental matters and incident reporting.
• Strong customer service and inquiry management skills.
• Proven leadership and people development capabilities.
• Experience coordinating maintenance activities and raising POs/administration tasks.

Responsibilities

• Plan and coordinate maintenance work with customers and technicians.
• Ensure compliance with safety policies and regulations.
• Respond to customer inquiries and manage expectations throughout the hire.
• Lead performance management, training records and progression objectives.
• Raise orders, reconcile month-end processes and resolve supplier queries.
• Coordinate with logistics to ensure on-site attendance and certifications.

Skills

Health & Safety

Customer Service

Leadership

Administration

Planning & Coordination

Communication

Microsoft Office

Tools

Microsoft Word

Excel

PowerPoint

Job description

The purpose of this role is to plan and coordinate maintenance work with customers and Maintenance Technicians, ensuring compliance with all relevant regulations, standards, and policies. Your direct line of reporting will be to the National Maintenance Manager., Algeco UK excels in pioneering modular solutions, crafting tailor-made buildings that effortlessly meet diverse requirements. With an unwavering commitment to customer satisfaction, sustainability, and health and safety, we set the benchmark for delivering adaptable, functional, and visually striking spaces. You will be part of a team driving forward the evolution of construction, empowering clients to succeed while championing environmental responsibility and ensuring the utmost safety for all., Health, Safety and Environmental

• Responsible for health and safety and environmental-related matters, including compliance with safety policy, incident reporting, safety walks and observations to ensure prompt action and mitigation of risk to colleagues, visitors, suppliers, and customers.
• Ensure all activities align to the company's 'Five Basic Behaviours' and 'Our Life Saving Rules,' reinforcing good behaviours and correcting where required.

Customer Service

• Point of contact throughout the entire hire contract, to manage and respond to customer inquiries related to maintenance of their hired products. Co-ordinate with other departments as required to guarantee the provision of efficient and positive service to the customer.
• Address any customer queries, concerns or complaints promptly and professionally, escalating where necessary.
• Keep customers informed of the progress of their maintenance issues, ensuring proactive communi

People Leadership and Development

• You will be comfortable challenging under-performance where necessary. This includes performance requirements defined for sub-contractors in our Contractual Terms and Conditions.
• Leadership of people development, encompassing recognition, conduct, capability and performance management, coaching, and mentoring. Setting out Objectives and Progression Plans.
• Submit overtime records, approve holidays, and document absences, and conduct interviews and reviews.
• Ensure training records are maintained, with clarity of the skills matrix, progression opportunities and that the team and individuals know what is expected of them.

Operations Support

• Raise maintenance jobs accurately and timeously.
• Plan works to ensure prioritisation, efficiency and compliance with SLAs.
• Administration of non-lifting RAMS as instructed by Service Support Manager (distribution and archiving).
• Efficient communication with Maintenance Technicians, swiftly resolving customer issues and escalating where necessary.
• Coordinate with Logistics Team where required, to facilitate timely and efficient on-site attendance.
• Ensure that Technicians have in-date required certifications.
• Ensure that Technicians have in-date equipment certifications.
• Ensure that Technicians are planned to work safely (eg working hours).

Administration

• Raise purchase orders for Technicians and third parties as required.
• Saving all mandatory documents in line with legal requirements and company policies.
• Ensure month end reconciliation is completed.
• Resolve customer invoice queries and deal with supplier disputes.
  Effective communication and collaboration skills.
• Effective time management, managing multiple tasks and prioritising.
• Ability to evaluate situations, identify problems, and find effective solutions.
• Attention to detail: accurately recording information and understanding customer needs.
• People management, leading objective setting, maintaining training records and fostering a positive work culture.
• Proficient in the use of Microsoft Word, Excel & PowerPoint.