Maintenance Planner / Scheduler, Maidstone, £33K

Pertemps Tm; Maidstone; On-site; GBP 28,000 - 33,000; Full time

Benefits offered by this job

Annual leave

Pension scheme

Training & development

Friendly team

Job summary

Pertemps Tm in Maidstone is seeking an experienced Maintenance Planner / Scheduler to coordinate engineers across HVAC, plumbing and electrical sectors, ensuring planned and reactive maintenance is delivered efficiently and to a high standard.

This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using Job Logic software being highly desirable. Mon-Fri, 9:00am-5:00pm (40-hour week).

Qualifications

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Experience using Job Logic software.
• Experience scheduling engineers in HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Responsibilities

• Schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage client calls and maintenance requests.
• Plan reactive and planned maintenance to maximise efficiency.
• Resolve planning issues to minimise service disruption.
• Coordinate permits and ensure documentation is in place.
• Liaise with subcontractors as required.
• Provide progress updates to clients and maintain relationships.
• Prepare and manage quotations for maintenance and extra works.
• Order materials and parts for engineers and projects.
• Arrange meetings and workload planning sessions.
• Proactively schedule future maintenance works.
• Address client concerns and provide solutions.
• Monitor contract performance against SLAs and KPIs.
• Support engineering teams through clear communication.
• Assist with training and development.
• Maintain records within internal systems.
• Ensure projects finish within timescales and obligations.

Skills

Planning experience

Scheduling

Communication

Time management

Customer service

Multitasking

Issue resolution

Administration

Tools

Job Logic

Job description

Maintenance Planner / Scheduler

Location: Maidstone

Salary: £28,000 - £33,000 per annum

Hours: Monday to Friday, 9:00am - 5:00pm (40-hour week)

About the Role

We are seeking an experienced and highly organised Maintenance Planner / Scheduler to join their growing team. The successful candidate will play a key role in coordinating engineers across the HVAC, Plumbing and Electrical sectors, ensuring planned and reactive maintenance activities are delivered efficiently and to a high standard.

This role requires excellent communication, scheduling and problem-solving abilities, with previous experience using the Job logic system being highly desirable.

Key Responsibilities

• Efficiently schedule and coordinate engineers across HVAC, plumbing and electrical disciplines.
• Manage incoming client calls and maintenance requests, ensuring timely allocation of resources.
• Plan and organise reactive and planned maintenance works to maximise operational efficiency.
• Resolve planning and scheduling issues to minimise disruption to service delivery.
• Manage permit requirements and ensure all necessary documentation is in place prior to works commencing.
• Liaise with subcontractors and coordinate their attendance where required.
• Provide regular progress updates to clients and maintain strong customer relationships.
• Prepare and manage quotations for maintenance and additional works.
• Order materials and parts required for engineers and projects.
• Arrange and coordinate meetings, briefings and workload planning sessions for engineers.
• Proactively schedule future maintenance works and ensure service delivery commitments are met.
• Promptly address client concerns and provide effective solutions.
• Monitor contract performance against agreed service level targets and KPIs.
• Support the management and performance of engineering teams through clear communication and objective setting.
• Assist with training and development initiatives where required.
• Manage correspondence efficiently and maintain accurate records within internal systems.
• Ensure projects and maintenance activities are completed within required timescales and contractual obligations.

Candidate Requirements

Essential Experience & Skills

• Previous experience in a Planner, Scheduler, Service Coordinator or similar role.
• Previous experience using job logic software.
• Experience scheduling engineers within the HVAC, Plumbing and Electrical sectors.
• Strong organisational and time management skills.
• Excellent communication and customer service abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience resolving scheduling and operational issues effectively.
• Strong administration skills and attention to detail.

Salary & Benefits

• Flexible working hours within a 40-hour working week
• 20 days annual leave plus Bank Holidays
• Company Pension Scheme (Auto-Enrolment with Royal London)
• Opportunity to join a supportive and growing business
• Ongoing training and development opportunities