Maintenance Operative

Persimmon plc; Plymouth; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

5* housebuilder

Life Cover & Pension

Employee Discounts & Wellbeing

Diversity & development

Job summary

Persimmon Homes in the United Kingdom is hiring a Maintenance Operative to deliver high-quality remedial and maintenance work on new homes, prioritising customer experience and safety.

You will manage workloads, complete on-site tasks to a high standard, liaise with customers and subcontractors, and adhere to Persimmon's policies. This is a hands-on role offering development opportunities within a leading 5-star housebuilder.

Qualifications

• Competent in homeowner maintenance including maintenance of machines and tools.
• Painting and joinery experience is required.
• PASMA certificate is advantageous.
• Conversant with Microsoft Office.
• Current CSCS Card (Construction Skills Certification Scheme).
• First Aid qualification would be advantageous.
• Full UK Driving Licence is required.

Responsibilities

• Manage and prioritise workloads to complete high-quality remedial works in a timely manner and in accordance with set SLA's.
• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to sign-off and cost recording policies, identify all contra-charging opportunities.
• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

Skills

Home maintenance

Painting & joinery

PASMA

MS Office

First Aid

Driving licence

Tools

CSCS Card

MS Office

PASMA

Job description

Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Maintenance Operative and step into a role where your success is celebrated, your growth supported, and your work truly matters.

Why Persimmon Homes?

At Persimmon, we don't just build homes - we build careers. When you join us as a Maintenance Operative, you'll benefit from:

• 5* housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction
• Life Cover & Contributory Pension
• Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more
• Committed to diversity, inclusion, and empowering your development

What is the role?

The purpose of the role is to provide a variety of high-quality remedial and maintenance works for customers in their new homes, providing maintaining high standards of customer experience.

Primary Responsibilities

• Manage and prioritise workloads in order to complete high-quality remedial works in a timely manner and in accordance with set SLA's.
• Provide quality remedial works, ensuring compliance under the Persimmon Pledge and Customer Care Policies and Procedures.
• Minimise costs associated with remedial works and adhere to the sign-off and cost recording policies, identify all contra-charging opportunities.
• Complete all required online reporting via the Operative App, facilitating accurate record keeping of defect resolution and root cause analysis.
• Liaise with and monitor subcontractors where appropriate, to complete inspections of reported defects, providing full details of agreed works to both the customer and the Customer Care Co-ordinators.
• Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

What experience do I need?

• Ability to be competent in all aspects of homeowner maintenance, including maintenance of machines and tools
• Painting and Joinery experience is required
• PASMA certificate is advantageous
• Conversant with Microsoft Office
• Current CSCS Card (Construction Skills Certification Scheme)
• First Aid qualification would be advantageous
• Full UK Driving Licence is required