Maintenance Operative

Forge Holiday Group Ltd; Bangor; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual bonus scheme

Generous holiday allowance

Birthday off

Pension scheme with employer contrib.

Spark health & wellbeing platform

Health cash plan & life assurance

24/7 mental health support

Training & development opportunities

Job summary

Menai Holidays in North Wales is hiring a Maintenance Operative to join our Bangor team. You will tackle property repairs, perform routine maintenance, and respond quickly to guest issues during stays, working with owners, guests, and contractors to keep properties safe and welcoming.

You will inspect properties, report via KEA, and support winter maintenance and safety compliance. A driving licence, problem-solving skills, and clear guest communication are essential.

Qualifications

• General maintenance knowledge plus at least one trade skill (carpentry, plumbing, electrics, painting/decorating)
• Full, clean driving licence
• Able to work independently and stay calm in emergencies
• Strong problem-solving skills and attention to detail
• Clear communicator with guests and owners
• Basic IT skills for reporting and inventory management

Responsibilities

• Respond quickly to guest maintenance requests with effective solutions
• Carry out repairs, routine upkeep, and seasonal adjustments (heating, hot water, etc)
• Liaise with contractors for specialist work
• Complete regular property inspections and log via our KEA system
• Communicate clearly with owners and guests, in person and by phone
• Assist with property quality checks alongside the QA team
• Keep the company vehicle maintained, stocked, and ready
• Support winter projects such as decorating and refurbishments
• Arrange refuse collections as required
• Follow all Health & Safety and company policies
• Submit expenses promptly via Concur

Skills

Carpentry

Plumbing

Electrical work

Painting/decorating

Driving licence

Independent work

Clear communication with guests

Tools

KEA system

Concur

Job description

Join the Team Making Holidays Shine in North Wales!

• Salary: Up to £26,000 per annum
• Hours:37.5 per week, between 9am and 7pm,Monday to Saturday
• Location: Our friendly Bangorteam

About the Role:

We’re looking for a skilled and hands-on Maintenance Operative to join our team. You’ll be the go-to person for tackling property repairs, carrying out routine maintenance, and responding quickly to any issues during a guest’s stay. Working closely with property owners, guests, and contractors, you’ll help keep every property safe, functional, and looking its best.

What You’ll Do:

• Respond quickly to guest maintenance requests with effective solutions
• Carry out repairs, routine upkeep, and seasonal adjustments (heating, hot water, etc)
• Liaise with contractors for specialist work
• Complete regular property inspections and log via our KEA system
• Communicate clearly with owners and guests, in person and by phone
• Assist with property quality checks alongside the QA team
• Keep the company vehicle maintained, stocked, and ready
• Support winter projects such as decorating and refurbishments
• Arrange refuse collections as required
• Follow all Health & Safety and company policies
• Submit expenses promptly via Concur

If you’re practical, quick to problem-solve, and enjoy variety in your work, this is a role where every day is different – and your skills will make a real impact.

What You’ll Bring

• General maintenance knowledge plus at least one trade skill (carpentry, plumbing, electrics, painting/decorating)
• Full, clean driving licence
• Able to work independently and stay calm in emergencies
• Strong problem-solving skills and attention to detail
• Clear communicator with guests and owners
• Basic IT skills for reporting and inventory management

Bonus pointsfor professional trade qualifications, experience in building systems (boilers, alarms), local area knowledge, holiday let or hospitality experience, or familiarity with Health & Safety standards in holiday accommodation.

Who Are Menai Holidays?

'Menai Hols' as it's affectionately known by those who work here, was established over 35 years ago and is now North Wales’s leading local holiday letting agency. From humble beginnings as a small family-run company to being one of the leading holiday letting agencies in North Wales, our success relies upon standing by our founding principles. Working closely with property owners and customers, who remain at the heart of our business. We are part of Sykes Holiday Cottages. This means our owners get both the support and marketing of a local and national holiday let agency.

Why You’ll Love Working With Us

At Menai Holiday &Sykes, we believe in doing right by our people:

• Annual bonus schemelinked to company performance.
• Generous holiday allowance + extra days with long service
• Option to purchase extra holiday days if you wish.
• A day off for your birthday
• 2 volunteering days per year.
• Access toSpark, our health and wellbeing platform
• Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
• Pension scheme with employer contributions
• Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
• Special offers and discounts designed to enhance your overall wellbeing.
• Health cash plan & life assurance.
• Training & development opportunities.
• 24/7 mental health support.
• Employee savings scheme
• Long service awards and company events

We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.