Maintenance Manager

InterContinental Hotels Group; Greater London; On-site; GBP 55,000 - 80,000; Full time

Benefits offered by this job

Financial security

Growth and development

Colleague perks

Wellbeing

Job summary

Canary Riverside Plaza London, Vignette Collection by IHG is seeking a Maintenance Manager to lead the Maintenance team and uphold the luxury standards of the hotel. You will drive budget adherence, preventative and reactive maintenance, and health & safety compliance across the property, with a focus on delivering exceptional guest experiences.

You will coordinate with on-site contractors, leverage hotel systems like Quore, Hotsos and Knowcross, and work flexible hours to support 7-day

Qualifications

• Experience as a Maintenance Manager, Head of Facilities or similar (within a Hotel environment is preferred)
• Flexibility to respond to building and maintenance needs outside standard hours, supporting a team that provides 7-day operational coverage
• Excellent organisation skills, managing administrative responsibilities of the role whilst also being confident in IT systems (essential)
• Experience leading by example, you will be confident in coaching and developing team members to their full potential
• Trained in and application of Preventative Maintenance. You will have experience communicating with various stakeholders including internally within the organisation and externally with subcontractors
• Knowledge of appropriate hotel systems to support operational processes such as service optimisation tool (Quore/Hotsos/Knowcross) and the Building Management System is preferred
• Qualification in plumbing or electricity will be an advantage (IOSH qualified is highly desirable)
• Experience in projects relating to replacement of building systems and infrastructure is a distinct advantage
• Experience in renovations or opening is also highly desirable

Responsibilities

• People management: coaching and mentoring the Maintenance team; implementing training; managing performance to standards
• Budget management: forecasting, expenses, and adherence to hotel budget
• Preventative maintenance: identify improvements and implement preventive programmes with ongoing monitoring
• Reactive maintenance: handle adhoc incidents to maintain safety and guest satisfaction with systems and fabric
• Health and safety: ensure statutory compliance and IHG policies
• Contractor management: manage on-site contractors and external stakeholders; negotiate contracts

Skills

People management

Budget management

Preventative maintenance

Reactive maintenance

Health and safety

Contractor management

Tools

Quore

Hotsos

Knowcross

Building Management System

Job description

Canary Riverside Plaza London, Vignette Collection is on the lookout for a dynamic Maintenance Manager to inspire and lead!

Join the excitement and become part of the team at Canary Riverside Plaza London, Vignette Collection by IHG - a landmark addition to the capital’s luxury lifestyle scene.

Now proudly operating as Canary Riverside Plaza London, Vignette Collection, and part of IHG Hotels & Resorts' luxury and lifestyle portfolio, the hotel marks the brand's first property in London. Set in the heart of Canary Wharf with stunning views across the River Thames and London skyline, the hotel features 142 luxurious guestrooms and suites, stylish dining spaces, meeting and events facilities, and access to a luxury health club, spa and pool. Combining luxury hospitality with authentic, experiential and considerate travel, the hotel celebrates individuality, locality and meaningful guest experiences in one of London's most dynamic destinations.

As a Maintenance Manager, your day-to-day will be driven by our Guests needs, however you can expect to cover the following duties and responsibilities (not all encompassing) …

• People management: coaching and mentoring our Maintenance team; implementing and monitoring training to ensure everyone is trained to the highest standards within brand standards and managing performance.
• Budget management: department forecasting, handling expenses, following financial procedures and working to the Hotel’s budget.
• Preventative maintenance: investigating current processes to identify areas of improvement and implementing preventative maintenance programmes as well as continuous monitoring of the building infrastructure.
• Reactive maintenance: working on adhoc incidents to ensure condition, safety and guest satisfaction when it comes to systems and building fabric
• Health and safety: ensuring statutory compliance is being met using an in depth knowledge of Health and Safety legislation to ensure team is meeting legal standards and IHG specific policies.
• Contractor management: managing on-site contractors, communication with contractors and external stakeholders regarding current contracts and negotiating new contracts.

We are searching for someone who is passionate about people, thrives on delivering authentic service and takes pride in their role in delivering one off experiences. In addition to this, we are looking for someone who has….

• Experience as a Maintenance Manager, Head of Facilities or similar (within a Hotel environment is preferred)
• Flexibility to respond to building and maintenance needs outside standard hours, supporting a team that provides 7-day operational coverage.
• Excellent organisation skills, managing administrative responsibilities of the role whilst also being confident in IT systems (essential)
• Experience leading by example, you will be confident in coaching and developing team members to their full potential.
• Trained in and application of Preventative Maintenance. You will have experience communicating with various stakeholders including internally within the organisation and externally with subcontractors.
• Knowledge of appropriate hotel systems to support operational processes such as service optimisation tool (Quore/Hotsos/Knowcross) and the Building Management System is preferred
• Qualification in plumbing or electricity will be an advantage (IOSH qualified is highly desirable)
• Experience in projects relating to replacement of building systems and infrastructure is a distinct advantage
• Experience in renovations or opening is also highly desirable

Joining our team means becoming part of a luxury lifestyle brand that values individuality, authentic connections and meaningful guest experiences. In return, we offer a wide range of benefits and opportunities designed to support your wellbeing, development and career grow such as…

• Financial security – A competitive salary, guaranteed hours, a free meal on shift, paid holidays!
• Growth and development – extensive training, opportunities for career progression across the world. IHG has been recognised as a ‘Best Employer 2025’ in the UK by Mercer.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing–employee assistance programme available 24/7 and much more!

You must meet the legal requirements to work in the UK.

As a Disability Confident Committed Employer, we are committed to providing an inclusive and accessible recruitment process. Please let us know if you require any adjustments or support at any stage, and your recruiter will assist you accordingly.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.