Maintenance Delivery Manager

MostonRECRUIT; Blandford Forum; On-site; GBP 55,000 - 75,000; Full time

Job summary

MostonRECRUIT is seeking an experienced Service Manager to lead Hard FM delivery across a busy estate. You will act as the client’s main contact, ensuring safe, compliant maintenance delivered to high standards.

You will manage maintenance teams and supply partners, drive performance and build strong client relationships. The role includes overseeing statutory compliance, maintaining CAFM records, handling queries promptly, and contributing to improvement and sustainability initiatives.

Qualifications

• Experience managing Hard FM service delivery in a complex/regulatory environment.
• Strong understanding of statutory compliance and safe systems of work.
• Experience leading maintenance teams and supply partners.
• Excellent communication and stakeholder management skills.
• Good IT skills and CAFM experience.

Responsibilities

• Lead the delivery of planned and reactive Hard FM maintenance services.
• Manage the performance of direct teams and supply chain partners to achieve service and KPI targets.
• Build strong relationships with clients and stakeholders, ensuring maintenance activities support operations.
• Oversee statutory compliance, ensuring maintenance records are kept in CAFM systems.
• Resolve customer queries and complaints quickly and professionally.
• Maintain estate planning documentation and identify opportunities for improvement and sustainability.
• Participate in the on-call rota.

Skills

Communication

Stakeholder management

Team leadership

Supply chain collaboration

Education

Technical qualification in building services or engineering

Tools

CAFM systems

Job description

We're looking for an experienced Service Manager to lead the delivery of Hard FM services across a busy and complex estate. As the key point of contact for the client, you'll ensure maintenance services are delivered safely, compliantly and to the highest standards.

This is an excellent opportunity for a customer-focused leader who enjoys building strong relationships, driving performance and delivering high-quality facilities management services.

What You'll Be Doing

As Service Manager, you'll:

• Lead the delivery of planned and reactive Hard FM maintenance services.
• Manage the performance of direct teams and supply chain partners to achieve service and KPI targets.
• Build strong relationships with clients and key stakeholders, ensuring maintenance activities support operational priorities.
• Oversee statutory compliance, ensuring maintenance records are accurately maintained within CAFM systems.
• Resolve customer queries and complaints quickly and professionally.
• Maintain key estate planning documentation and identify opportunities for continuous improvement and sustainability initiatives.
• Participate in the on-call rota.

What We're Looking For

You'll have experience managing Hard FM service delivery within a complex or regulated environment, along with a strong understanding of statutory compliance and safe systems of work.

You'll also have:

• Experience leading maintenance teams and supply partners.
• Excellent communication and stakeholder management skills.
• Good IT skills and experience using CAFM systems.
• A technical qualification in a building services or engineering discipline.
• IOSH (or equivalent), Emergency First Aid and Fire Safety qualifications.
• Experience acting as, or supporting, Asbestos and Legionella Responsible Persons.
• If you're a proactive, performance-driven Service Manager looking for your next challenge, we'd love to hear from you.