Maintenance Consultant

John Shepherd Sales & Lettings; Hessle; On-site; GBP 25,000 - 28,000; Full time

Benefits offered by this job

Discounts at retailers

Wellbeing resources

Counselling support

Annual leave purchase

Smart Tech Scheme

Cycle2Work

Pension plan

Professional qualifications funding

Social events

Job summary

Linley and Simpson, part of Lomond, is hiring a Maintenance Consultant for a full-time, permanent position in Hessle. The role involves handling tenant maintenance issues, diagnosing problems, and coordinating with landlords and contractors to ensure timely repairs.

A competitive salary of £25,000–£28,000 with an annual bonus is offered. The successful candidate will join a team known for local knowledge and strong values, with full training provided and opportunities for progression within a

Qualifications

• Experience in customer service handling maintenance issues.
• Strong administrative skills and attention to detail.
• Good IT literacy and ability to use basic systems.
• Willingness to undergo a full training programme for inexperienced candidates.

Responsibilities

• Deal with tenants via telephone and email to address maintenance issues.
• Identify problems and decide if a contractor visit is needed or if it is user error.
• Coordinate with landlords, tenants and contractors to arrange repairs and obtain consents.

Skills

Customer service

Administrative skills

IT literacy

Problem solving

Household maintenance knowledge

Experience in similar role

Willing to train

Job description

Welcome to Linley and Simpson, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

Due to continue expansion,we're happy to offer you an exciting opportunity to join our dynamic team as aMaintenance Consultant. This is a full-time, permanent position located in Hessle. The salary ranges from £25,000-£28,000depending on experience plus annual bonus. Let's talk about the role. It involves:

• Dealing with tenants, over the telephone and via email, who have a maintenance issue with their property.
• You will identify the problem and assess if it requires a contractor to visit or if it is user error.
• You will be liaising with landlords, tenants and contractors to facilitate a prompt and professional approach to repairs and maintenance keeping all parties fully informed at all times and obtaining all necessary consents.

We're not just looking for someone who fits our team -we want to be a good fit for you too! We're looking for individuals with qualities such as:

• Self-motivated, well organised and you will have experience of working within a customer service environment where you are reactive to customer's needs
• Great administrative skills and attention to detail.
• IT Literacy
• Problem solving skills
• Ideally someone who has previous experience in a similar role, however it is not essential but abasic knowledge of household maintenance issues, will be an advantage, but not essential as a full structure training programme will be given to inexperienced candidates with the right qualities!

At Linley and Simpson, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.

Here's what you can look forward to:

• Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
• And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!

We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Linley and Simpson, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.

Join us and experience a workplace that truly values you.