Maintenance Assistant

Interstate Europe Hotels & Resorts; Greater London; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hotel discounts

Staff rates on food & spa

Staff parking

Employee assistance program

28 days holiday

Job summary

Aimbridge Hospitality EMEA is seeking a Hotel Maintenance Assistant at a London Heathrow location. You will maintain facilities, respond to requests, and ensure equipment is safe and operational, supporting a high standard of guest comfort.

Ideal candidates have basic maintenance knowledge, good communication, and attention to detail to keep the hotel running smoothly and guest-ready at all times.

Qualifications

• Basic understanding of maintenance and repair for plumbing, electrical, HVAC and other hotel equipment.
• Strong communication and customer service skills are essential.
• Eye for detail to spot issues before they become problems.

Responsibilities

• Respond to maintenance requests and perform routine tasks.
• Troubleshoot and repair equipment to ensure smooth operations.
• Coordinate with vendors and contractors for timely repairs.
• Ensure hotel facilities are clean, safe and well-maintained for guests and staff.

Skills

Maintenance basics

Communication skills

Attention to detail

Time management

Technical skills

Job description

Location: Holiday Inn and Staybridge Suites London Heathrow

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 28 days holiday
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As Hotel Maintenance Assistant you'll be responsible for ensuring the hotel's facilities, equipment, and grounds are well-maintained and in good working order. The role involves responding to maintenance requests, performing routine maintenance tasks, troubleshooting and repairing equipment, coordinating with vendors and contractors, and ensuring the hotel's facilities are clean, safe, and well-maintained for guests and employee

This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Basic knowledge of maintenance and repair techniques: You will have a basic understanding of maintenance and repair techniques for plumbing, electrical, HVAC, and other equipment commonly found in hotels.
• Communication and customer service skills: The role requires interacting with guests and colleagues, so strong communication and customer service skills are essential.
• Attention to detail: You’ll need an eye for detail to be able to identify potential maintenance issues before they turn into bigger problems.
• Time management: You’ll need to be able to effectively manage your time to prioritise key hotel projects
• Technical skills: Basic knowledge of computer systems, software programs and digital tools such as maintenance management software and online scheduling tools would be highly advantageous to allow you to track work orders, manage inventory, and communicate with other departments.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'