Maintenance Assistant

Aimbridge; York and North Yorkshire; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Hotel discounts

Staff meals on duty

Free staff parking

Training & development

Employee assistance program

Job summary

Aimbridge Hospitality EMEA is hiring a Hotel Maintenance Assistant to maintain and service hotel facilities, equipment and grounds, ensuring safety and comfort for guests and staff. You will respond to maintenance requests, perform routine tasks, troubleshoot and coordinate with contractors to keep the property in top condition.

The role emphasizes attention to detail, strong time management, and good communication with guests and colleagues, contributing to a first-class guest experience and

Qualifications

• Basic understanding of maintenance and repair for plumbing, electrical, HVAC and related hotel equipment.
• Strong communication and customer service skills for guest and colleague interactions.
• Eye for detail to identify potential maintenance issues early.

Responsibilities

• Respond to maintenance requests and perform routine tasks to keep facilities in good order.
• Coordinate with vendors and contractors to schedule repairs and replacements.
• Ensure facilities are clean, safe and well-maintained for guests and staff.
• Support guests and team with timely, professional service.

Skills

Maintenance basics

Communication

Attention to detail

Time management

Digital tools

Tools

Maintenance software

Online scheduling tools

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Starting salary above national minimum wage
• Free staff parking

A day in the life of…

As Hotel Maintenance Assistant you'll be responsible for ensuring the hotel's facilities, equipment, and grounds are well-maintained and in good working order. The role involves responding to maintenance requests, performing routine maintenance tasks, troubleshooting and repairing equipment, coordinating with vendors and contractors, and ensuring the hotel's facilities are clean, safe, and well-maintained for guests and employee

This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Basic knowledge of maintenance and repair techniques: You will have a basic understanding of maintenance and repair techniques for plumbing, electrical, HVAC, and other equipment commonly found in hotels.
• Communication and customer service skills: The role requires interacting with guests and colleagues, so strong communication and customer service skills are essential.
• Attention to detail: You’ll need an eye for detail to be able to identify potential maintenance issues before they turn into bigger problems.
• Time management: You’ll need to be able to effectively manage your time to prioritise key hotel projects
• Technical skills: Basic knowledge of computer systems, software programs and digital tools such as maintenance management software and online scheduling tools would be highly advantageous to allow you to track work orders, manage inventory, and communicate with other departments.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’