Maintenance Assistant

Leonardo Royal Hotel Brighton Waterfront; Brighton; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Training programmes

Wellbeing calendar

Career progression support

Job summary

Leonardo Royal Hotel Brighton Waterfront is seeking a Maintenance Assistant to help maintain a first-class property. You will support guest care, collaborate across departments, and follow safety procedures to ensure a seamless guest experience.

The role emphasizes proactive maintenance, adherence to health and safety guidelines, and participation in training programs and community initiatives to uphold our high standards.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Pro-active with a hands-on approach to delivering consistent results.
• Willingness to follow policies and procedures, including health and safety.

Responsibilities

• Offer exceptional guest care at all times.
• Ensure the hotel is maintained in a first-class condition and follow quality standards.
• Collaborate with colleagues to elevate guest experience.
• Operate safely and report hazards or incidents promptly to management.
• Perform room checks and coordinate timely repairs.
• Have full knowledge of hotel fire procedures and follow the fire plan.

Skills

Guest care

Safety procedures

Communication

Maintenance awareness

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!Main Tasks• Offer exceptional guest care at all times• Ensure the hotel is maintained in a first-class condition and be fully conversant with the company quality standards• Collaborate with colleagues in all departments to elevate the overall guest experience consistently• Operate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to management• Perform room checks to complete routine maintenance and ensure prompt repairs are carried out as appropriate• Full knowledge of the fire procedures of the hotel, as laid down in the fire plan• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times, including but not limited to Data Protection and Health and Safety regulations, COSHH and risk assessment• Utilise all relevant systems correctly to complete tasks in a timely manner• Complete any other reasonable request made by a member of the management team or a supervisorPerson Specification• Genuine passion for delivering memorable moments to guests• Positive approach to changing service environments and priorities• Pro-active with a hands-on approach to delivering consistent results• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative• Friendly team player with the ability to work effectively and efficiently with others• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues• Engaged with hotel initiatives to support the local communityMeasurable Performance Indicators• Demonstrating the Company vision, mission and values when interacting with colleagues and guests• Customer reviews• Achieving agreed KPIs• Fulfilment of the job skills checklist• Customer satisfaction scores e.g. Booking.com• Regular review meetings with line managerAvailable Ongoing Learning• GROWonline BELONG induction and development courses• Academy Technical skills training• Team Coach• ‘Come Join Us’ Guest Care training• Opportunity to apply for internal development programmes, such as:o Junior Chef Development programmeo Graduate programmeo Level 2 Apprenticeships in HospitalityNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our Maintenance Assistant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Maintenance Assistant?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!