Room Attendant

Leonardo Royal Hotel Southampton Grand Harbour; Southampton; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Special room rates on Leonardo Hotel

Voucher rewards

Talent referral

Wellbeing calendar

Training programs

Job summary

Leonardo Royal Hotel Southampton Grand Harbour in Southampton is seeking a friendly Room Attendant to ensure guest rooms meet our high standards of cleanliness and comfort. You will clean and service bedrooms and bathrooms, respond to guest requests promptly, and maintain a tidy department area and storerooms.

You will work in a supportive team, participate in guest care training, and have opportunities for internal development.

Qualifications

• Hospitality experience preferred.
• Able to work in a fast‑paced environment.
• Commitment to guest satisfaction.

Responsibilities

• Offer exceptional guest care at all times.
• Clean and service bedrooms and bathrooms to company standards.
• Work efficiently to complete tasks per productivity guidelines.
• Respond to and complete guest requests politely and professionally.
• Maintain a clean, tidy working environment for the department (storerooms, trolleys, corridors).
• Support with cost control and environmental initiatives in the department.

Skills

Guest care

Customer service

Teamwork

Communication

Proactive

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!Main TasksOffer exceptional guest care at all timesClean and service guest bedrooms and bathrooms in line with company standards, ensuring rooms are clean, comfortable, safe and secure for our guestsWork in a timely and efficient manner to complete assigned tasks in line with productivity guidelinesRespond to and complete guest requests in a polite and professional mannerMaintain a clean and tidy working environment for the department, including storerooms, trolleys and corridorsAssist with cleanliness of other areas of the hotel as requiredSupport with cost control and environmental initiatives in the department, including linen rejects, control of consumables and utility consumptionOperate in a safe and orderly manner, promptly reporting any hazards, accidents, losses, or damages to managementMaintain awareness of utility consumption ensuring all equipment, lights, etc. are turned off when not in useUtilise all relevant systems correctly to complete tasks in a timely mannerAdhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations; this role requires particular adherence to COSHH and Manual HandlingComplete any other reasonable request made by a member of the management team or a supervisorPerson SpecificationGenuine passion for delivering memorable moments to guestsPositive approach to changing service environments and prioritiesPro-active with a hands-on approach to delivering consistent resultsEmbrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiativeFriendly team player with the ability to work effectively and efficiently with othersA confident communicator willing to make suggestions for improvements, and open to feedback from colleaguesEngaged with hotel initiatives to support the local communityMeasurable Performance IndicatorsDemonstrating the Company vision, mission and values when interacting with colleagues and guestsCustomer reviewsAchieving agreed KPIsFulfilment of the job skills checklistCustomer satisfaction scores e.g. Booking.comRegular review meetings with line managerAvailable Ongoing LearningGROWonline BELONG induction and development coursesAcademy Technical skills trainingTeam Coach‘Come Join Us’ Guest Care trainingOpportunity to apply for internal development programmes, such as:Junior Chef Development programmeGraduate programmeLevel 2 Apprenticeships in HospitalityNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our Room Attendant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Room Attendant?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!