Maintenance Assistant

bpha; Bedford; On-site; GBP 24,000; Full time

Job summary

bpha, a leading housing association, is seeking a Maintenance Assistant to provide essential maintenance services across various properties. The role involves performing minor repairs, assisting professionals, and ensuring a high-quality service to customers. A valid UK driving licence is required, along with a commitment to customer satisfaction and professional growth.

Benefits

28 days holiday PLUS Bank Holidays

Free life assurance

Access to wellbeing services and tools

Opportunities for learning and development

Discounted gym membership

Qualifications

• Experience in a customer-facing role.
• Demonstrated ability to handle challenging situations.
• Valid UK driving licence required.

Responsibilities

• Provide minor repairs and maintenance.
• Assisting trade professionals.
• Deliver high-quality repairs and customer experience.

Skills

IT skills

Customer service

Health and Safety knowledge

Teamwork

Problem resolution

Job description

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Please note we may also interview throughout the advertising period, so apply as soon as possible.

bpha are a forward-thinking housing association, on a mission to build thriving communities where people can live happily in a home they can afford.

We work right across the Oxford to Cambridge Arc, and own or manage over 19,000 homes. As one of the top 25 housing association developers in the country, we remain committed to delivering high-quality affordable housing to those who need it the most.

We are currently looking for maintenance assistance to provide an efficient and effective maintenance service. On some occasions you will be required to attend quickly and effectively to emergencies during the working day.

What you will be doing:

Responsible for:

Providing minor repairs and maintenance across any of the IHMS workstreams as required, this could include lock changes to void garages, void dwellings, and communal cupboards, including taking an inventory of items along with photographic evidence and providing this information to relevant department.

Installation and removal of signage and key safes.

Assisting other trade professionals with their duties when required within our customers’ homes and/or void properties.

You will be accountable for: Delivering a service which understands the needs of our customers and delivers a positive outcome for them.

Being professional, courteous, empathetic, adaptable, self-motivated, take pride and ownership of your work, able to resolve problems you encounter, deliver a high-quality repair, and provide an excellent customer experience every time.

Adhering to all policies, procedures, processes, controls, systems, required training and record keeping. Ensuring that we operate in a safe, customer centric, environmentally ethical, and accountable way. Meeting and/or exceeding our performance targets, understanding, and mitigating risk.

Attend all required training, toolbox talks, one to ones and appraisals, embracing the opportunity for challenge, personal growth, and development.

Ensuring that all company owned property is properly maintained, cared for, respected, and always remains fit for purpose.

Liaising and communicating with managers, supervisors, schedulers, other colleagues and customers whilst undertaking your duties to ensure we deliver on our promises and provide our customers with a first-class repairs service.

We’d love to meet someone with:

Basic IT skills

Can demonstrate high levels of customer service in a customer facing role.

Has good knowledge of Health and Safety in order to carry out inspections and checks and ensure all records are kept up to date.

Has a professional and positive attitude and works well as part of a team.

Ability to handle difficult and challenging situations.

Please note a van and equipment will be provided; you therefore need a current valid UK driving licence.

Amongst what we offer you is:

A competitive salary of £23,088

28 days holiday PLUS Bank Holidays

Free life assurance

Access to an extensive suite of wellbeing services and tools including a digital gym

Opportunities for learning and development

Discounted gym membership

Please note the successful candidate will be required to complete an enhanced DBS application and this will need to be returned and verified by bpha before a start date can be provided.