Maintenance Assistant

ZipRecruiter; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading company is seeking a handyperson to maintain and ensure the comfort of their apartments. The role involves a mix of maintenance tasks, guest communication, and health and safety duties, requiring problem-solving skills and practical knowledge in various trades.

Qualifications

• Ideally experience in a customer-facing role.
• Practical knowledge of plumbing, gas or electrics.
• Basic grasp of spoken and written English.

Responsibilities

• Make apartments ready for guests and maintain their condition.
• Carry out maintenance efficiently and anticipate future issues.
• Liaise and manage contractors effectively.

Skills

Problem Solving

Customer Service

Time Management

Attention to Detail

Education

Trade Qualifications

Tools

Microsoft Office

Job description

Job Description

The Role

Are you a handyperson? A practical powerhouse who carries tools in case of an emergency? Do you find real satisfaction in solving problems and fixing issues?

You’ll make Locke feel like home by keeping our building and apartments looking fresh, so our guests feel comfortable, relaxed and cared-for. Reporting to the Maintenance Manager, you’ll service, repair, paint, and upkeep apartments with pride and care.

What it looks like…

●Making sure apartments are looking their best ready for guests’ arrivals

●Keeping apartments looking great and working smoothly throughout guests’ stays

●Carrying out maintenance quickly and efficiently when needed

●Looking ahead to possible future maintenance issues and proactively resolving them

●Being on-call for maintenance needs, including out-of-hours on a rota system

●Supporting management in staying on top of health and safety duties

●Managing new building works and projects, including supporting on refurbishments

●Liaising with and managing contractors

●Being happy working both on your own and as part of a team

●Being an active member of the team in meetings and development sessions

●Handing over thoroughly to front desk to make sure the housekeeping team is up-to-speed with maintenance developments

●Working closely with the team to ensure uninterrupted service to guests

●Communicating calmly with guests to resolve any issues

What you’ll need…

●Ideally experience in a customer-facing role

●Practical knowledge of plumbing, gas or electrics (trade qualifications a plus)

●Intuitive customer service skills

●Brain built for problem solving

●Good decision-making skills

●Confidence to act quickly and take smart risks based on insight

●Basic grasp of spoken and written English

●Impeccable attention to detail

●Rock-solid time management

●Flexible approach and a can-do attitude

●Confidence using IT systems and software (including Microsoft Office)