Maintenance Account Manager

LCA Jobs; Bishop's Stortford; On-site; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Company pension

Free parking

Company events

Career progression

Job summary

LCA Jobs in Bishop's Stortford is seeking an experienced Maintenance Account Manager to manage a portfolio of commercial clients within the commercial property maintenance sector. You will build strong client relationships, deliver high service standards and identify opportunities for growth across a busy portfolio.

You will coordinate with internal teams, review maintenance requirements and quotations, and travel across London and the South East as needed to meet client needs.

Qualifications

• Experience in Facilities Management, Commercial Maintenance or similar environment.
• Knowledge of reactive and planned maintenance.
• Strong communication and relationship-building skills.
• Commercial awareness including quotations, costs and margins.
• Experience dealing with commercial clients, contractors and operational teams.
• Excellent organisational skills and ability to manage multiple accounts.
• Full UK driving licence and willingness to travel across London and the South East.

Responsibilities

• Manage and develop relationships with an established portfolio of commercial clients.
• Act as the main point of contact for client enquiries, requirements and ongoing maintenance needs.
• Attend client meetings, site visits and regular account reviews.
• Identify opportunities to develop existing accounts and generate additional business.
• Review maintenance requirements, quotations and associated costs.
• Work closely with operational teams to ensure client expectations are met.
• Maintain strong client relationships and resolve service-related issues.
• Monitor commercial performance and support long-term account growth.

Skills

Account management

Client relationship management

Communication

Organisation

Commercial awareness

Driving licence

Travel willingness

Job description

Maintenance Account Manager

Location: Bishop's Stortford, Hertfordshire

Salary: £40,000–£50,000 per annum (depending on experience)

Job Type: Full-time, Permanent

About the Role

We are currently recruiting for an experienced Maintenance Account Manager to join a well-established organisation operating within the commercial property maintenance sector.

This is an excellent opportunity for a commercially minded professional who enjoys building strong client relationships, managing key accounts and identifying opportunities for business growth.

The successful candidate will take responsibility for an existing portfolio of commercial clients, working closely with internal teams to ensure high standards of service delivery.

Key Responsibilities

• Manage and develop relationships with an established portfolio of commercial clients.
• Act as the main point of contact for client enquiries, requirements and ongoing maintenance needs.
• Attend client meetings, site visits and regular account reviews.
• Identify opportunities to develop existing accounts and generate additional business.
• Review maintenance requirements, quotations and associated costs.
• Work closely with operational teams to ensure client expectations are met.
• Maintain strong client relationships and resolve service-related issues.
• Monitor commercial performance and support long-term account growth.

About You

We are looking for someone with previous experience in Facilities Management, Commercial Maintenance or a similar environment.

You will ideally have:

• Experience in Account Management, Contract Management or Client Relationship Management within FM.
• A good understanding of reactive and planned maintenance.
• Strong communication and relationship-building skills.
• Commercial awareness, including quotations, costs and margins.
• Experience dealing with commercial clients, contractors and operational teams.
• Excellent organisational skills and the ability to manage multiple accounts.
• A full UK driving licence and willingness to travel across London and the South East.

Salary & Benefits

• £40,000–£50,000 per annum, depending on experience.
• Company pension.
• Free parking.
• Company events.
• Opportunities for career progression.
• Autonomy and responsibility within an established business.